I added a few comments or suggestions to the new PA Wiki page and would like to capture some of the questions here:
a) The PA has a status the user can query. How would this status relate to the presence state of the user? Why would we want to or need to introduce yet another status different from presence? b) The PA is able to change call routing behavior with commands such as "at cell until 3pm". At the same time we have dynamic presence based call routing where the user can set a custom presence status that includes an additional phone number. Also, wouldn't the user's cell phone and other normally used phones already be included in the find-me / follow-me rules of the user? We should focus on one dynamic call routing concept and not two. c) We currently have a personal attendant. It picks up calls after the user's phone(s) rang and just before the call would otherwise go to voicemail. We have the ability to record a specific greeting, configure DTMF options the user wants to give the caller, as well as configure a zero-out extension for e.g. an assistant. I would think that the PA will need similar capabilities. In addition, the personal attendant can be localized and I would think the PA would need that too. Could the PA be an extension of the current personal attendant? I suggest it would need four modes in how calls are answered: a. Call screening and announce: The PA picks up the call first, screens the caller based on caller ID, possibly records the caller's name, and announces the call to the user using voice and IM. The call is routed using normal find-me / follow-me rules to find the user. The caller is presented with a greeting and menu the user can customize that includes specific DTMF commands, so that the user could allow a zero-out capability or other actions based on keys to escape from the screening and announce function. b. Off: Incoming call follows find-me / follow-me and if not answered rolls over to VM c. Call announce: Incoming call is not picked up by the PA but follows normal find-me / follow-me routing. At the same time the call is announced by IM. Once rolled over to VM users can use commands such as listen or pickup. d. Personal attendant mode: Call first follows normal find-me / follow-me call routing. Instead of voicemail the call is picked up by the PA and the caller is offered a menu as we can currently do it with the personal attendant. d) The voicemail system should send IM notification when a caller starts and stops recording a message. That way the user knows when to use the listen and pickup commands. --martin
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