On Mon, 2009-09-28 at 10:06 -0400, Paul Mossman wrote:
> There is a feature which he feels is critical, which we don't seem to
> have.  The contact center must be able to INVITE an agent such that the
> call is automatically picked up at the agent's phone if it isn't
> manually picked up before a specified "answer after" timeout.  

How much demand is there for this in the market?

Dale


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