Naveen wrote: >Subject: [sipX-dev] Query regarding "Call Direction Report" in CDR > >Hi All , > >Now this report contains following categories > > * Failed Calls > * Abandoned Calls > * Incoming Calls > * Internal Calls > * Outgoing Calls > * Tandem Calls > >Failed Calls group contains failed calls from all the >categories (incoming , internal , outgoing & tandem) , same >behavior is seen with the abandoned calls also. In short >failed and abandoned calls are listed irrespective of their >category (incoming , outgoing ... etc) > >Now consider directed call pickup scenario - P1 calls P2 & P3 >does a directed call pickup. >In this case - in call direction page call details are listed as below > >P1 to P2 ---- Abandoned ----- listed under "Abandoned Calls" >P3 to *78(P2) ---- Completed ----- listed under "Internal Calls" > >It is difficult to classify calls in Abandoned category (as >all abandoned calls are grouped under same place). > >I think it will be nice and helpful if each main category >(incoming , internal , outgoing & tandem) has "failed" & >"abandoned" calls as its sub categories. > >Could an improvement issue be raised for the same ? Please advise . > It would be nice to be able to group them together, unfortunately for "Failed" or "Abandoned" calls, we cannot properly categorize them, as an accurate category can only be determined (at least in 4.2) on answered calls.
Raymond _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/
