I can see that in a CDR report the icon could be problematic. It would be
worthy to see destination of VM and completed, so queries on VM would also
work, not sure the icon would help to sort that criteria.

Thanks for working on this, it is a sorepoint for some folks.

On Fri, Jan 8, 2010 at 2:26 PM, Raymond Dans <[email protected]> wrote:

>  I've been working on this requested improvement to the CDR - Call History
> page so that it is easy to identify calls which have ended up at the user's
> voicemail mailbox.  Today, examining the Call History simply shows the call
> as successfully completing at the user extension even though it was actually
> redirected to the user's voicemail box.
>
> There are few ways that I can probably do this such as appending to the
> Destination User (i.e. To field in the table) something like the string " -
> VM", adding a new field to the table indicating it went to voicemail  or to
> add an icon (like an envelope) to the beginning of the Destination User
> entry.
>
> I've implemented the icon solution and attached a screen shot for your
> opinion.  Is this type of solution acceptable to people or should I try some
> other method to indicate ending up at voicemail.
>
> Thanks in advance
>
>
>
>
>
>
> Raymond Dans | Software Engineer| Avaya | 3500 Carling Avenue| Ottawa, Ontario
> K2H-8E9|
> Voice/Fax/Mobile: 613-763-3941/613-763-7742 | [email protected]
>
>
> Intelligent Communications avaya.com <http://www.avaya.com/>
>
> [ Please consider the environment before printing this email ]
>
>
>
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