On 3/17/2010 5:47 PM, Picher, Michael wrote:
Nobody responded to the bottom post, so the top post is sure to raise
some ire...
What is to become of the ACD? Fix it or trash it?
*From:* [email protected]
[mailto:[email protected]] *On Behalf Of *Picher,
Michael
*Sent:* Sunday, March 14, 2010 9:23 AM
*To:* Al Campbell; [email protected]
*Subject:* Re: [sipX-dev] FreeSWITCH based ACD replacement --DEAD??
*From:* [email protected]
[mailto:[email protected]] *On Behalf Of *Al Campbell
*Sent:* Friday, March 12, 2010 7:50 AM
*To:* [email protected]
*Subject:* Re: [sipX-dev] FreeSWITCH based ACD replacement --DEAD??
On 3/11/2010 11:27 AM, James R wrote:
In September/October of last year, information on the new release of
the ACD was available. There were itemized tasks with progress
details of each task. It was XX-6438, but that task doesn't seem to
exist anymore. The first link below is broken now.
I understand Martin Steinmann has left since the Avaya acquisition,
and I'm curious if the project is still moving forward with as much
steam? I spoke with some folks at the Avaya/Nortel Enterprise
Solutions Integrated Roadmap Seminar who believe things are moving
forward.. but I'm really curious if the developers are being pulled
away to work on the Aura architecture now.
We are having problems with the 4.0.4 release running a WinSIP load
test against 15 agents and only a few calls in queue, after about 1
day the ACD stops sending calls to the agents. We are having a tough
time digging through logs to pinpoint what initiates this failure...
In order for us to move this into production we will need to reboot
the ACD nightly..
We need to make a decision with sticking with the main branch, or
pursuing the VoiceWorks ACD option... If the truth is that Avaya
won't be putting resources towards sipX ACD, then the VoiceWorks
option will be an easier decision.
Information on the new ACD that seems lost now:
from XX-6438 task http://track.sipfoundry.org/browse/XX-6438 also
here: http://sipx-wiki.calivia.com/index.php/ACD_Proposed_Architecture
and here: http://sipx-wiki.calivia.com/index.php/ACD_Features
FreeSWITCH based ACD replacement
In order to address both feature and scalability shortcomings of the
current sipXtapi based ACD implementation, the current ACD will be
rewritten to utilize the FreeSWITCH media / call control subsystem.
The new implementation will be a drop-in replacement for the existing
ACD, providing the end user with the same set of features and
provisioning model. In the initial release, no new features will be
added, but instead will address some major shortcomings of the
existing implementation such as the ability for an agent to transfer a
caller.
Thanks,
James
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The project is still full steam ahead in Avaya. Focus is on Small
Medium Enterprise so some of the features we were working on before
have been re-prioritized. If you watch the check-ins and Jira activity
you will see all the work being done. Reality is we are trying to get
this pregnant release finished up so we can move on to new content. If
you are a Nortel/Avaya customer contact support as what you are
describing isn't what we see in QA load tests. If you are open source
I would suggest putting some information on the dev list regarding
your issue.
As for the New ACD it may or may not come. Once the new release (in
Jira called New Release) is planned we will see where that fits.
*/[[Michael Picher]] /*
*/I'd suggest then if we can't make ACD work in the next release that
it should get ripped out of 4.2 because in its current state it is
useless./*
*/I was afraid this would happen when it got pushed to 5.0 and then I
couldn't find the project track./*
*/*sigh*/*
*/Mike/*
We have fixed several issues related to ACD. A couple in the 4.0.X
branches. This was for a couple commercial customers who use the ACD.
I am guessing your big complaint is the transfer issues or are there
others?
At this point there will not be a new ACD anytime soon. So I guess you
raise an interesting question. Is whats out there so useless that
nobody can get any value out of it? I do for a fact know of a couple
customers who use it however I can see with the transfer limitations it
being a landmine.
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