From: Alfred Campbell [mailto:[email protected]] Sent: Wednesday, March 17, 2010 6:21 PM To: Picher, Michael Cc: [email protected] Subject: Re: [sipX-dev] FreeSWITCH based ACD replacement --DEAD?? On 3/17/2010 5:47 PM, Picher, Michael wrote: Nobody responded to the bottom post, so the top post is sure to raise some ire... What is to become of the ACD? Fix it or trash it? From: [email protected] [mailto:[email protected]] On Behalf Of Picher, Michael Sent: Sunday, March 14, 2010 9:23 AM To: Al Campbell; [email protected] Subject: Re: [sipX-dev] FreeSWITCH based ACD replacement --DEAD?? From: [email protected] [mailto:[email protected]] On Behalf Of Al Campbell Sent: Friday, March 12, 2010 7:50 AM To: [email protected] Subject: Re: [sipX-dev] FreeSWITCH based ACD replacement --DEAD?? On 3/11/2010 11:27 AM, James R wrote: In September/October of last year, information on the new release of the ACD was available. There were itemized tasks with progress details of each task. It was XX-6438, but that task doesn't seem to exist anymore. The first link below is broken now. I understand Martin Steinmann has left since the Avaya acquisition, and I'm curious if the project is still moving forward with as much steam? I spoke with some folks at the Avaya/Nortel Enterprise Solutions Integrated Roadmap Seminar who believe things are moving forward.. but I'm really curious if the developers are being pulled away to work on the Aura architecture now. We are having problems with the 4.0.4 release running a WinSIP load test against 15 agents and only a few calls in queue, after about 1 day the ACD stops sending calls to the agents. We are having a tough time digging through logs to pinpoint what initiates this failure... In order for us to move this into production we will need to reboot the ACD nightly.. We need to make a decision with sticking with the main branch, or pursuing the VoiceWorks ACD option... If the truth is that Avaya won't be putting resources towards sipX ACD, then the VoiceWorks option will be an easier decision. Information on the new ACD that seems lost now: from XX-6438 task http://track.sipfoundry.org/browse/XX-6438 also here: http://sipx-wiki.calivia.com/index.php/ACD_Proposed_Architecture and here: http://sipx-wiki.calivia.com/index.php/ACD_Features FreeSWITCH based ACD replacement In order to address both feature and scalability shortcomings of the current sipXtapi based ACD implementation, the current ACD will be rewritten to utilize the FreeSWITCH media / call control subsystem. The new implementation will be a drop-in replacement for the existing ACD, providing the end user with the same set of features and provisioning model. In the initial release, no new features will be added, but instead will address some major shortcomings of the existing implementation such as the ability for an agent to transfer a caller. Thanks, James _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/ The project is still full steam ahead in Avaya. Focus is on Small Medium Enterprise so some of the features we were working on before have been re-prioritized. If you watch the check-ins and Jira activity you will see all the work being done. Reality is we are trying to get this pregnant release finished up so we can move on to new content. If you are a Nortel/Avaya customer contact support as what you are describing isn't what we see in QA load tests. If you are open source I would suggest putting some information on the dev list regarding your issue. As for the New ACD it may or may not come. Once the new release (in Jira called New Release) is planned we will see where that fits. [[Michael Picher]] I'd suggest then if we can't make ACD work in the next release that it should get ripped out of 4.2 because in its current state it is useless. I was afraid this would happen when it got pushed to 5.0 and then I couldn't find the project track. *sigh* Mike We have fixed several issues related to ACD. A couple in the 4.0.X branches. This was for a couple commercial customers who use the ACD. I am guessing your big complaint is the transfer issues or are there others? At this point there will not be a new ACD anytime soon. So I guess you raise an interesting question. Is whats out there so useless that nobody can get any value out of it? I do for a fact know of a couple customers who use it however I can see with the transfer limitations it being a landmine. The transfer limitation is a HUGE problem. IMHO it almost makes it unusable in most cases. The other big issue was the problem with user agents getting signed out but showing as signed in. Mike
_______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/
