On Thu, Mar 18, 2010 at 3:41 PM, Matt White <[email protected]>wrote:
> >>> On 3/17/2010 at 06:20 PM, in message <[email protected]>, > Alfred Campbell <[email protected]> wrote: > >>>As for the New ACD it may or may not come. Once the new release (in > Jira called New Release) is planned we will see where that fits. > >>>>[[Michael Picher]] > >>>>I’d suggest then if we can’t make ACD work in the next release > that it should get ripped out of 4.2 because in its current state it is > useless. > >>>>I was afraid this would happen when it got pushed to 5.0 and then I > couldn’t find the project track. > >>>>*sigh* > >>>>Mike > >>>> > >>>> > >We have fixed several issues related to ACD. A couple in the 4.0.X > branches. This was for a couple commercial customers who use the ACD. > > > >I am guessing your big complaint is the transfer issues or are there > others? > > > >At this point there will not be a new ACD anytime soon. So I guess > you raise an interesting question. Is whats out there so useless that > nobody can get any >value out of it? I do for a fact know of a couple > customers who use it however I can see with the transfer limitations it > being a landmine. > > The transfer issue is the deal breaker for everyone I've talked with. > I can't think of any ACD scenarios will you want not get callers that > need to be transferred around. And transferring is such a basic > function, everyone expects it to just work. > > -m > One of the two most important factors for us, this and the login/logout function (and showing incorrect status) is precisely why we never offer it.
_______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/
