________________________________________
From: [email protected] 
[[email protected]] On Behalf Of Andy Spitzer 
[[email protected]]

The user called into to retrieve messages, and played back this
caller's message.  The '4' DTMF digit was played (as it was happily
recorded).  It echoed back weakly (side tone, or analog hybrid, or for
whatever reason there was a small amount of echo back, like there is
in the real world).  As '4' was the 'delete' message, the echoed back
DTMF was detected and acted on.  The message deleted itself!  This was
not an isolated incident, it occurred rarely, but frequently enough to
become a real problem.  As you can imagine, it wasn't easy to figure
out what the actual problem was, as for all reasonable checks it
showed that the caller pressed 4.
_______________________________________________

"This message will self-destruct in 15 seconds.  Good luck, Peter!  ...  BEEP!"

Dale
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