Some call centers including TransUnion (www.transunion.ca +18006639980) take callers through IVR menus using early media without actually "answering" the call. The call is typically answered when the caller is connected to a live operator. In some cases if the caller only uses automated service the call may not be connected at all. I suppose the benefit of that is the saving to the call center since they pay for those toll free minutes.
With sipXecs if an outgoing gateway call is not answered within 60 seconds it is cancelled. As a result it is impossible to have a call for longer then that. People who use analog lines with no answer supervision and gateways with proprietary analog line answer supervision may not experience this problem because analog gateway "answers" the call on the sipX side once it detects voice on the line. I raised http://track.sipfoundry.org/browse/XX-8280 to track this problem. In my opinion it is important to address this issue as there is no workaround available. Thanks, Mark. _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/
