There are times when you need to use phantom users to fill in for features
that are not there.  For example, you have a conference bridge, which can't
have a did assigned to them.  You create a phantom user, with the DID as an
alias, and forward to the conference number.

TO elaborate on Tony's comments, if you want a did number to be able to call
directly to your voicemail box from outside the system, you call a phantom
number, that is forwarded to your voicemail (8+ext), or maybe you want a
direct number to dial into your vmail system.  You can create a phantom that
forwards to 101.  

I think the most popular is for a receptionist desk during the day - you
have a phantom that can forward to multiple receptionists based on time of
day, ring no answer, busy, etc.  Makes it very flexible.

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Scott Lawrence
Sent: Wednesday, May 05, 2010 11:56 AM
To: Mossman, Paul (Paul)
Cc: [email protected]
Subject: Re: [sipX-dev] Phantom Users for Dial Plans? (XX-7822)

On Wed, 2010-05-05 at 14:26 -0400, Mossman, Paul (Paul) wrote:
> Hi all,
> 
> XX-7822 [1] mentions "phantom user" usage, and that these requirements
should be accommodated in the re-organized Dial Plan.
> 
> What requirements are phantom users used to accomplish?

You should ask on the Users list ...

Basically, there is more power in user forwarding than in other dial
plans - it's the only way that you can configure schedules hunting and
aliases all in one thing (I'm probably forgetting some things).


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