I've been doing looking into the OpenACD project as an alternative to the current sipXacd project. It's use FreeSWITCH to handle the calls, and offloads the queuing to a separate server. Based on some initial tests, it looks to scale really nice and you couldn't pick a better project to use erlang. The functionality already built into OpenACD is impressive.
wiki/docs (limited) http://wiki.github.com/Vagabond/OpenACD/ legacy wiki, still partially useful http://www.opencsm.org/wiki/index.php/Spice_Telephony source http://github.com/Vagabond/OpenACD mailing list http://groups.google.com/group/openacd So step 1 for integration, is to manually configure everything but over time improve the integration. My team plans to document all phase of the integration on the sipxecs wiki for those that want to be early adopters. _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/
