Hi All,
I had Call Center Extension 600 and my test scenario is transfer the
call to Call Center through IVR
Scenario:1
1.In Operator I set Transfer to Extension or Other Destination
=600 by pressing 1
2.I dial 100,the prompt is played and press1 the call is
Transferred and agent will receive the call
Scenario:2
Dial 100 ,the prompt is played and I press 600 ,this time call
is not transferred and played the prompt this extension is not Valid...
Whether my second scenario is valid or not?
Regards,
Kumaran T
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