On 02/20/2012 04:50 PM, Matt White wrote:
I've begun to test the upgrade procedure for 4.6 on our Suse (sles
based) builds.
I have only done minimal testing but it looks like openacd doesnt log
calls in the CDR. Is this the expected behavior or should openacd log
calls in the CDR with the appropriate queue details etc.
This is the first time I've played with openacd so I'm not sure if
this is an issue or not
Thanks!
Matt
OpenACD does not do any special logging into CDRs but calls should be at
least seen in the CDRs (just like conferencing calls are seen). However,
no OpenACD specific details are available (like queue details, agent
picking up the call).
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