First, I give the standard caveat that I have just joined the dev mailing list (glad to be here!) and may be missing a lot of history, but from checking I have not found my particular question mentioned.
I am interested in adding to the SipXecs API (either RESTful or SOAP) to add access to Call Center (that is, OpenACD) functionality such as adding call queues, adding agents to queues. I was looking for some pointers as to where to start looking in the code (for instance where SipXecs code is that handles OpenACD commands), and any tips on the preferred way to approach it. I had noticed SipXecs seems to handle things for OpenACD independently (such as creation of users vs. agents) and that there is current development to increase integration between SipXecs and OpenACD, so I wanted to go through "the SipXecs way" (for the benefit of the code base as well). But of course warnings that changes are coming or that maybe the idea is not even tenable are also welcome. Thanks again for any insights! D. Chang
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