I was trying to change the time before a call in the Contact Center gets taken from an agent not answering and sent back to the queue and to another agent. It looks like it currently waits 20 seconds before re-offering to another agent. I tried setting the forwarding time on individual users as well as the "Default Serial Fork Expiration" value in "Sip Proxy" and those did not seem to change the time, although I am now starting to realize that maybe those settings apply to non-ACD calls. Just wanted to quick-check if this was another setting that would require some changes in sipXivr or elsewhere, or if I am just missing something simple somewhere.
I did also look at some settings within OpenACD, but I am guessing from my playing around that SipXecs is controlling this setting. Thanks as always! D Chang
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