Thanks Paul.
I've added this information to the Wiki: http://sipx-wiki.calivia.com/index.php/HowTo_configure_Polycom_SoundPoin t_IP_phones_with_sipX#Resetting_Polycom_Phones_to_Default Mike From: [email protected] [mailto:[email protected]] On Behalf Of Paul Mossman Sent: Wednesday, January 21, 2009 3:15 PM To: [email protected] Subject: [sipx-users] Resetting Polycom Phones - Overrides via Web GUI orMenu options Hi all, Polycom recently clarified for me some details on what happens when invoke the various options under "Reset to Default". (Menu - 3 - 2 - <password> - 1 - 4.) These are described in Polycom Quick Tip 18298, but I think some important details are missing. [http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&; externalId=EndUser-TechAlerts-Audio-SoundPointIPResettingLogFilesQT18298 pdf&sliceId=pdfPage_1&dialogID=7294635&stateId=1%200%207296010 <http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&; externalId=EndUser-TechAlerts-Audio-SoundPointIPResettingLogFilesQT18298 pdf&sliceId=pdfPage_1&dialogID=7294635&stateId=1%200%207296010> ] Changes made through the Phone's Menu options or Web GUI or are considered "Overrides", and are cached locally on the Phone. Many of these, such as Line Registration and other SIP settings, overlap with the contents of the configuration files. Two things may come as a surprize to you: 1. Overrides have precedence over the configuration file contents. 2. Overrides are not removed when you invoke "Reset Device Settings" under "Reset to Default". When you change a Polycom's Boot server address from one sipXecs server to another, you might expect it to pick up the new configuration files and start working seamlessly. But you can get very unexpected behaviour if the Polycom has locally cached Overrides of SIP settings. Even if you invoke "Reset Device Settings" the Overrides will not be cleared. To clear the Overrides you need to invoke "Reset Local Config" under "Reset to Default". You could instead invoke "Format File System" which will erase everything except the BootROM, but that is more difficult to recover from. Recommendations: 1. Clear the Overrides before deploying any Polycom that has been used before. 2. Avoid using a Polycom's Menu options to change anything under "Advanced" with the exception of "Network Configuration" and "Change Admin Password". 3. Avoid making any changes under a Polycom's Web GUI. I hope that is helpful. Please let us know if you have any questions or comments. Thanks. -Paul [email protected]
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