On Wed, 2009-02-11 at 16:17 -0600, obi-wan wrote:
> i am running sipXecs 3.10.3 with snom 320 phones and have set up
> multiple paging groups. _when i page a group that my phone is not in,
> everything works as advertised. _but, when i page my own group the
> page gets placed on hold requiring me to mash the line button holding
> the page to actually perform my paging. _i have two lines configured
> on each phone, one device line and one user line. _i have reconfigured
> my paging group with one line each and no luck and also configured
> with both lines and no luck. _my question, is this normal operation.
No - that aught to work.
To analyze this issue, a snapshot that records the configuration and
logs of the problem occurring are needed.
Set the logging on the affected components (which always include the
proxy and registrar) to at least INFO level (this is normally
sufficient, and will make the snapshot smaller than DEBUG). You must
restart any component for the log level change to take effect.
If possible, it's even better to change the log level, then stop your
services, delete all the log files (rm -f /var/log/sipxpbx/*), and
then start the services.
Once the logging change is in effect, reproduce the problem. Note the
time it occurred as precisely as you can (using the system time itself
is best), and any other details (caller, callee, etc). If you can
identify the problem calls using the CDRs this is also helpful.
Take a snapshot (under the Diagnostics tab) of the system. If you are
using redundant systems (HA), you must take snapshots of both systems.
Attach the snapshot(s) to the issue, along with the problem
description; make sure you include:
- What you did
Include the identifying information for the calls as above
(times, caller, etc).
- What you expected to happen
- What you observed actually did happen
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