This sounds similar to these issues:
http://track.sipfoundry.org/browse/XECS-2429 &
http://track.sipfoundry.org/browse/XECS-2387

 

Try logging Agents out from the Superadmin GUI then back in again.

 

From: Jason Jason [mailto:[email protected]] 
Sent: 01 April 2009 16:53
To: [email protected]
Subject: [sipx-users] Fw: Re: Sipxecs 3.11.12 Queue Issue

 


Scott,

 

My apoligies, the version we are actually running is 3.11.12, development
version.

--- On Wed, 4/1/09, Jason Jason <[email protected]> wrote:


From: Jason Jason <[email protected]>
Subject: Re: [sipx-users] Sipxecs 3.11.12 Queue Issue
To: "Scott Lawrence" <[email protected]>
Cc: [email protected]
Received: Wednesday, April 1, 2009, 11:51 AM


Scott,

 

My apoligies, the version we are actually running is 3.11.12, development
version.

--- On Wed, 4/1/09, Scott Lawrence <[email protected]> wrote:


From: Scott Lawrence <[email protected]>
Subject: Re: [sipx-users] Sipxecs 3.11.2 Queue Issue
To: [email protected]
Cc: [email protected]
Received: Wednesday, April 1, 2009, 11:09 AM

On Tue, 2009-03-31 at 09:07 -0700, [email protected]
<http://ca.mc369.mail.yahoo.com/mc/[email protected]>  wrote:
> Hello All,
>  
> We are currently having the following issue with Sipxecs Version
> 3.11.2:
> "The agents cannot login into the ACD group. It says they are logged
> in but when you call the ACD they don't ring".
> Any help with be greatly appreciated :)
> 

That is a _very_ old development-only version.  Upgrade to something
more recent.  Caveat: upgrade between development versions may not work.



 

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