We recently purchased a Polycom SoundPoint 320 and would like to get some feedback regarding the volume level from others who are using SoundPoint phones.
What we've found is that the microphone quality is excellent on the SoundPoint. Anyone we speak to hears us loud and clear, regardless if it's a local extension to another IP phone or to an external landline. In fact, the volume and clarity from the SoundPoint microphone is much better than our legacy system. Unfortunately, the same cannot be said of the speaker in both the handset and speakerphone of the SoundPoint. We have found that the default volume level of the phone is too low for hearing landline calls. This is very noticeable when listing to voicemails, as the system prompts are much louder than landline voicemails (no normalization). To properly hear landline calls on the handset, we find the volume needs to be between 90 to 100%. However, for system prompts and from other SoundPoint phones, the default is sufficient, but 90 to 100% is too loud. This means we have to adjust the volume quite frequently. To properly hear landline calls on the speakerphone, we find that even if we set the volume to 100%, it's only sufficient for one user if there is little ambient noise. If there is more than one person in the room during the conference or the ambient noise is high, we find the volume is too low (especially when compared to our 15 to 20 year old legacy PBX). This may be a deal breaker. We are all lucky enough not to have any hearing impairments. Based on the volume level, I don't see how anyone with even a slight hearing impairment could use these phones, especially the speakerphone. I have searched for reviews on this phone and have found no complaints about the volume level. How do others here feel about the volume level? Does anyone know if volume level (especially for the speakerphone) is any better in the higher end phones? I have found no evidence that it is any different. Regards, Tim
_______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
