>>> On 7/14/2009 at 11:16 AM, in message >>> <783007f62f80814c877fceff8440729c3c667d2...@kssi-xchange01.keystonesoftware.com>, >>> Chris Rawlings <[email protected]> wrote:> > > >This is a simple setup that I am trying to work out. > >Call comes into system and is routed to ext 6...@sip > >....@sip is setup to be a Hunt group. This hunt group is setup for just 1 >phone. That 1 phone rings for 6 seconds. If >there is no pickup I have this >hunt group routing to the next hunt group 6...@sip > >6...@sip is setup to be a hunt group with many extensions. This hunt group >includes the extension from the first hunt >group and aprox 10 more ext. If no >one answers it is then routed to an AA after a total of 14 seconds of calling. > >The reason for this is I want the Receptionist phone to ring first for 6 >seconds, then ring the receptionist phone and >all other phones for another 8 >seconds. If no one picks up it goes to an AA. > >The issue is that the Receptionist phone (polycom) rings on the first ring >group, but not the second. If I swap out her >phone for a cisco phone >everything works fine. So my conclusion is that it is probably a configuration >inside the >polycom config. Chris,
I too have seen this, packet traces show the phone responds with a "Loop Detected". I don't think it likes the timing of "cancel" and invite for the second failover. The suggestion to setup a second line and add that to the hunt group is the only work around I have found for some brands. -M
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