Not possible in current ACD system. It would be a great feature to have! "Thank you for calling xyz company. Your call blah, blah, blah. You are the 10th person in queue. Average wait time is 5 minutes. Please feel free to continue to wait in queue or press 1 to have an agent return your call in the order it was received."
User presses 1. "Press 1 to have your call returned to READ CALLER ID or press 2 to enter a different call-back number." User position comes up in queue, system dials user back and connects to available agent. Mike -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, July 17, 2009 6:54 PM To: Sipx users Subject: Re: [sipx-users] callback for ACD On Fri, 17 Jul 2009 10:26:00 -0400, "Scott Lawrence" <[email protected]> wrote: > On Fri, 2009-07-17 at 17:14 +0300, [email protected] wrote: >> hi, >> is it possible that at an incoming call callback to number in CID and >> simultaneously called to queue of ACD? > > Probably not, but I'm not sure that I understand the question. Can you > please lay out in more detail what you want to have happen? (and > something about why would also be helpful) For example, we have a call-center FREE for external callers, someone call to sipx on preffered number, sipx store CID, hangup line, put a call to queue of ACD, and when this call to become the first in queue, sipx connects caller and operator by dialing stored CID. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
