On Mon, 2009-10-12 at 06:46 -0700, Charles Chalekson wrote:
> I have a small pbx network with three dedicated voice lines all  
> through a Patton gateway to my phone provider. I initially had local  
> dial plans where you had to dial a 9. I realized after some time that  
> I didn't need to do it and added another plan where no prefix was  
> needed to dial out. So the potential funny behavior is this:  I can  
> call out on two of the lines without dialing a 9 first. If those two  
> lines remain occupied and I attempt to use the third voice line, I  
> cannot dial out unless I dial a 9 (I otherwise get a fast busy).  
> Sounds like a dial plan issue to me but don't know why this would only  
> start doing happening when there is only one unoccupied line left.
> 
> FYI the calls cycle through the Patton gateway so it is not always the  
> same line that is requiring a "9"

Please specify what your dial plan rules are and get a snapshot of a
failed call.  Then we might have enough information to diagnose the
problem.

Dale


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