Did you have any luck resolving this? I think I have run across the same 
issue.

On 1/7/2010 11:58 AM, Simon Moore wrote:
> Hi,
>
> I am having trouble with getting the Auto Attendant forwarding to
> external number.
>
> 2 Methods tried
>
> 1) Press 2 in the auto attendant and it has a UK mobile number to forward to
> 2) Press 2 in the auto attendant and it forward to an extension which
> in turns forwards to a UK mobile number
>
> Both work fine internally (i.e. I dial 100 to get auto attendant from
> an internal line and it forwards out to the mobile).
>
> Neither work when dialing in from an outside location. in the case of
> 1, the call is terminated after the "transferring your call message"
> from the auto attendant. In the case of 2 it goes to voicemail.
>
> The documentation refers to a privilege "ForwardCallExternal" which
> no longer exists, given there have been a few upgrades along the way
> in the last few months I'm wondering if something might be wrong
> since that privilege was removed. (I am sure it used to work when we
> very first set up sipx).
>
> Current version 2.0.4-017289
>
> Any asistance determining if this is something I've setup wrong or
> genuinely a bug would be apprecaited along with any work around suggestions.
>
> Kind Regards
> Simon
>
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