Sorry for spreading this across multiple emails. It seems it may 
definitely be the SSL certificate. I'm far from an expert in this, but 
it looks like it can't figure out where to go to verify the the SSL 
cert. I may have to abort and go back to the internal certificate I 
guess. I don't have a clue what the correct (assuming it is possible) 
way to fix this would be.

"2010-01-18T22:49:30.483308Z":1:KERNEL:ERR:nshpbx1.sipx.voip:pid-32405:739B5C30:mediaservercgi:"OsSSL::verifyCallback
 
invalid certificate at depth 0\n       error='unable to get local issuer 
certificate'\n       
issuer='/DC=net/DC=dsi-corp/CN=nshsubject='/C=US/ST=TN/L=Davidson/O=DSI/OU=VoIP 
Services/CN=nshpbx1.sipx.voip/[email protected]'"
"2010-01-18T22:49:30.483508Z":2:KERNEL:ERR:nshpbx1.sipx.voip:pid-32405:739B5C30:mediaservercgi:"OsSSLConnectionSocket
 
SSL_connect failed: :\n   SSL error: 1 
'error:00000001:lib(0):func(0):reason(1)'"
"2010-01-18T22:49:30.483555Z":3:HTTP:ERR:nshpbx1.sipx.voip:pid-32405:739B5C30:mediaservercgi:"HttpMessage::get[4]
 
socket to 10.87.20.5:8443 not connected, retry 1 after 20ms"
"2010-01-18T22:49:30.510936Z":4:KERNEL:ERR:nshpbx1.sipx.voip:pid-32405:739B5C30:mediaservercgi:"OsSSL::verifyCallback
 
invalid certificate at depth 0\n       error='unable to get local issuer 
certificate'\n       
issuer='/DC=net/DC=dsi-corp/CN=nshsubject='/C=US/ST=TN/L=Davidson/O=DSI/OU=VoIP 
Services/CN=nshpbx1.sipx.voip/[email protected]'"
"2010-01-18T22:49:30.511007Z":5:KERNEL:ERR:nshpbx1.sipx.voip:pid-32405:739B5C30:mediaservercgi:"OsSSLConnectionSocket
 
SSL_connect failed: :\n   SSL error: 1 
'error:00000001:lib(0):func(0):reason(1)'"
"2010-01-18T22:49:30.511042Z":6:HTTP:ERR:nshpbx1.sipx.voip:pid-32405:739B5C30:mediaservercgi:"HttpMessage::get[4]
 
socket to 10.87.20.5:8443 not connected, retry 2 after 40ms"
"2010-01-18T22:49:30.552454Z":7:HTTP:ERR:nshpbx1.sipx.voip:pid-32405:739B5C30:mediaservercgi:"HttpMessage::get[4]
 
socket connection to 10.87.20.5:8443 failed, give up..."


On 1/18/2010 4:37 PM, [email protected] wrote:
> A little more info: I looked for active logfiles when I was attempting 
> to make a change. httpd_access_log seems to have some relevent info. 
> I'm at extension/user 0142. This is me trying to change my pin from 
> 1000 to 2222 and it failing.
>
> [18/Jan/2010:16:34:22 -0600] nshpbx1.sipx.voip TLSv1 
> DHE-RSA-AES256-SHA "GET 
> /cgi-bin/voicemail/mediaserver.cgi?action=retrieve&lang=en&from=%22Matthew%2BKitchin%22%3Csip%3A0142%40sipx.voip%3E%3Btag%253D9C5A6426-922D8AF7
>  
> HTTP/1.0" 450
> 127.0.0.1 - - [18/Jan/2010:16:34:22 -0600] "GET /vm_vxml/login 
> HTTP/1.0" 200 9564
> 127.0.0.1 - - [18/Jan/2010:16:34:22 -0600] "GET /vm_vxml/root 
> HTTP/1.0" 200 3287
> 127.0.0.1 - - [18/Jan/2010:16:34:26 -0600] "GET 
> /cgi-bin/voicemail/mediaserver.cgi?action=login&extension=0142%40sipx.voip&pin=1000
>  
> HTTP/1.0" 200 511
> [18/Jan/2010:16:34:26 -0600] 127.0.0.1 TLSv1 DHE-RSA-AES256-SHA "GET 
> /cgi-bin/voicemail/mediaserver.cgi?action=login&extension=0142%40sipx.voip&pin=1000
>  
> HTTP/1.0" 511
> 127.0.0.1 - - [18/Jan/2010:16:34:26 -0600] "GET /vm_vxml/mainmenu 
> HTTP/1.0" 200 13651
> 127.0.0.1 - - [18/Jan/2010:16:34:26 -0600] "GET /vm_vxml/root 
> HTTP/1.0" 200 3287
> 127.0.0.1 - - [18/Jan/2010:16:34:29 -0600] "GET /vm_vxml/changepin 
> HTTP/1.0" 200 4334
> 127.0.0.1 - - [18/Jan/2010:16:34:29 -0600] "GET /vm_vxml/root 
> HTTP/1.0" 200 3287
> 127.0.0.1 - - [18/Jan/2010:16:34:37 -0600] "GET 
> /cgi-bin/voicemail/mediaserver.cgi?action=changepin&extension=0142%40sipx.voip&newpin=2222&pin=1000
>  
> HTTP/1.0" 200 149
> [18/Jan/2010:16:34:37 -0600] 127.0.0.1 TLSv1 DHE-RSA-AES256-SHA "GET 
> /cgi-bin/voicemail/mediaserver.cgi?action=changepin&extension=0142%40sipx.voip&newpin=2222&pin=1000
>  
> HTTP/1.0" 149
>
>
>
> On 1/18/2010 4:12 PM, [email protected] wrote:
>> I'm not sure when this started, so I don't even want to guess as to 
>> what might have caused it.
>> When an user tries to change their PIN from the voice mail menu, it 
>> fails and they hear this:
>> "An error occurred while processing your request. Your personal 
>> identification number is not changed. "
>> I have not done anything out of the ordinary I can think of that 
>> would cause this. Only recent change is moving to a different SSL cert.
>> I found this:
>> http://www.mail-archive.com/[email protected]/msg06867.html
>> but I don;t think it applies to me in any way.
>> [r...@nshpbx1 ~]# ll /var/sipxdata/mediaserver/
>> total 8
>> drwxr-xr-x 6 sipxchange sipxchange 4096 Jan 14 10:17 data
>>
>> Any ideas?
>>
>> Thanks as always,
>> Matthew
>>
>> Sipx 4.0.4, sixbridge, Verizon VOIP, No firewall (not needed, private 
>> connection), Polycom 450s and 550s - bootrom 4.2.1, firmware 3.1.3C 
>> split.
>

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