Today I tried to configure a remote worker (SoundPoint 550) behind a SMC7904BRB2 router. I set up two lines: the first to voip.ms which registers successfully, and the second to my sipXecs server, which does not register successfully. I tried pushing the same configuration to another remote worker phone behind another router (by changing the serial number of the phone device in sipXecs) and it worked as expected. Therefore, I believe that the SMC7904BRB2 router is the source of the problem.
I connected to the router to view the settings and logs and found only one thing that stands out. It shows something similar to this in the logs (I changed the external IPs to xxx.xxx.xxx.xxx): Protocol: UDP, LocaI IP: 192.168.0.104, Local Port: 5060, Pseudo IP: xxx.xxx.xxx.xxx (IP of remote worker router), Pseudo Port: 5061, Peer IP: xxx.xxx.xxx.xxx (IP of local router), Peer Port: 5060 Notice how it changes the Pseudo Port from 5060 to 5061. I'm not sure if this will cause a problem with sipXecs (or the firewall on the local router). It doesn't cause any issues when connected directly to voip.ms(which shows that it's registered on port 5061). To ensure there were no problems with the phone settings, in addition to pushing the same configuration to another remote worker phone behind a different router (which worked as expected), I also did a factory reset on the phone and pushed the configuration again. This did not help. Any recommendations on what I can do to resolve this issue? I can supply a capture if needed (I'm a little rusty on how to do the captures).
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