Matt wrote:
 
Subject: [sipx-users] Advanced Call Reporting Add-ons?

>I'm looking for a product that works with SipX to provide advance call
reporting features. 

>Looking for features that: 
>1. Use call records for Billing clients long distance charges 
>2. Use to bill employees for personal calls 
>3. ACD advanced reporting.  Historical and indepth reports on the ACD
queue and agents. 

>I'm looking at RSI's Revolution Web Call Accounting, which list
compatibility with SCS but I do not see any ACD reporting. 
>Anybody have experience or know of another solution?  Price is not
really a concern.  

I'm not aware of any that do ACD reporting but RSI's does do the Call
Accounting (no ACD though).

Raymond

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