On Thu, 2010-02-18 at 12:04 -0500, Burden, Mike wrote:
> Could that be a configurable setting, so that it can be configured by
> the Administrator?
Configuration is the enemy of both administrative simplicity and
robustness. If I could cut the number of configuration settings in the
system in half, I'd do it in a minute.
> That sounds like something were either way you set it, someone will want
> the opposite...
Setting aside all the internal mechanics, I think that the key questions
that we'd like to have answered from the user perspective are:
* Do you use the *78 pickup feature?
* How do users decide what number to enter after *78? Is it "I
hear the phone ringing at the next desk over, and I know what
the number is for that phone", or something else? If the
latter, what is it?
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