Francis,
I think that the quickest path to understanding your problem would be to
provide either a sip trace as Scott requested or provide a network trace
by running tcpdump -n -nn -s 0 -i any -w remote_user_problem.cap
directly from your sipXecs.
What kind of router is at the remote location and did you ensure that
its SIP ALG was disabled (if supported)?
bob
________________________________
From: [email protected]
[mailto:[email protected]] On Behalf Of Francis
Tinio
Sent: Tuesday, March 09, 2010 9:48 AM
To: Tony Graziano
Cc: sipx-users
Subject: Re: [sipx-users] deployed new sipx server....3 phone
extensions,only 1 is accessible inbound
also, one thing I noticed is that when I first configured the
1st extension, it was able to accept inbound calls. But once I
provisioned the next 2 phones, only the last provisioned phone was
accepting calls and the 1st would now reflect as user offline (although
it still shows registered and can make outbound)
On Mar 9, 2010, at 9:42 AM, Tony Graziano wrote:
Oh, those phones are very old and at end of life, they
stopped being able to provide updates some time ago because the
resources were not on the devices to take the new code. I would try with
550's or 650's and 3.1.3RevC and see if you have the same issue.
On Tue, Mar 9, 2010 at 9:40 AM, Francis Tinio
<[email protected]> wrote:
ip500 cannot use firmware 2.1.3 and below. it
cannot use any newer. and 2.1.3 seems buggy that everytime i use it,
the icons do not show right so i'm using 2.1.2.
On Mar 9, 2010, at 9:38 AM, Tony Graziano wrote:
You should be using firmware 3_1_3_RevC
and nothing later with 4.0.4.
On Tue, Mar 9, 2010 at 9:26 AM, Francis
Tinio <[email protected]> wrote:
I'm running the latest stable of sipx.
4.0.4 I think.
For polycom, it's ip500 and the latest
software and bootrom are buggy, so I downgraded 1 version down. I don't
think the problem is with the firmware though.
On Mar 9, 2010, at 9:15 AM, Scott
Lawrence wrote:
> On Mon, 2010-03-08 at 16:46 -0500,
Francis Tinio wrote:
>>
>> I deployed another sipx server
(server is remote located with public
>> IP (firewall is within server, no
NAT). I provisioned 3 polycom
>> phones. All 3 phones are created via
phone group, so all have the
>> same settings. All 3 phones have
successfully registered with the
>> server as well and all 3 phones can
make outgoing calls.
>>
>> However, incoming call does not work.
Only the last extension
>> provisioned can receive incoming
calls. With the other 2 extensions,
>> I get a user is unavailable and get
directed to voicemail. Even
>> internal calls within extensions, the
2 phones cannot be reached and
>> i'm getting the same message that the
user is offline.
>>
>> What could be wrong? I checked the
phone settings of the three phones
>> and they are all similar. All 3
phones are registered and can make
>> outbound.
>
> What version of sipXecs are you
running?
> What version of the polycom firmware?
>
> What evidence are you using that the
phones are registered? icon on the
> phone? registrations display on
sipXecs?
>
> When you say that they have the same
settings, does that include that
> they have the same user configured, or
is each a separate line?
>
> Have you tried getting a call trace of
a successful and an unsuccessful
> call to see how they differ? See:
>
>
http://wiki.sipfoundry.org/display/xecsuserV4r0/Display+SIP+message+flow
+using+Sipviewer
>
> when you get the trace data, take a
look at it using sipviewer
> and/or post the trace with a
description of your configuration
> (identify components by IP address),
what you were doing, and
> which call in the trace you're talking
about (by call-id or
> frame number in the trace,
preferably).
>
>
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--
======================
Tony Graziano, Manager
Telephone: 434.984.8430
Fax: 434.984.8431
Email: [email protected]
LAN/Telephony/Security and Control
Systems Helpdesk:
Telephone: 434.984.8426
Fax: 434.984.8427
Helpdesk Contract Customers:
http://www.myitdepartment.net/gethelp/
Why do mathematicians always confuse
Halloween and Christmas?
Because 31 Oct = 25 Dec.
--
======================
Tony Graziano, Manager
Telephone: 434.984.8430
Fax: 434.984.8431
Email: [email protected]
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
Fax: 434.984.8427
Helpdesk Contract Customers:
http://www.myitdepartment.net/gethelp/
Why do mathematicians always confuse Halloween and
Christmas?
Because 31 Oct = 25 Dec.
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