Using sipxecs 4.1.6-018058 2010-02-20T17:33:02 ecs-centos5
Out of about 20 users in this setup, one user has voicemail and user portal
access issues now, but she didn't have those issues last week. No configuration
change / software upgrade was done in the mean time.
When this user logs in via the user portal, the portal says "An internal error
has occurred. Click here to continue." after taking the login credentials.
sipxconfig.log shows java exceptions (see below) when she accesses the portal.
Successful portal login and use by another user doesn't display these
exceptions.
Also, when this user accesses voicemail via the phone, it prompts for her
password. After she enters the password, there is nothing but silence from the
sipx side. Voicemail access for other users appear OK, although I haven't
tested every one of the users.
Perhaps the voicemail access silence and the portal login error are related,
but I haven't collected any trace for the voicemail silence yet. If someone can
give me some pointers on what this java exception might mean, I can dig in a
little deeper. (btw, people can still call her number and leave voicemail
messages. Her greeting is played correctly and the caller can leave a message.)
For good measure, I restarted "Media Services", "Voicemail MWI", and "Voicemail
and Auto Attendant" services. That didn't change anything.
Thanks
"2010-03-22T17:17:39.001000Z":804:JAVA:WARNING:pbx.phone.mtv.domain.com:P1-13:00000000:LoggerListener:"Authentication
event AuthenticationSuccessEvent: 5900; details:
org.acegisecurity.ui.webauthenticationdeta...@ffff4c9c: RemoteIpAddress:
192.168.0.157; SessionId: or2a62ggdo8n"
"2010-03-22T17:17:41.202000Z":805:JAVA:WARNING:pbx.phone.mtv.domain.com:P1-13:00000000:RequestExceptionReporter:"Unable
to process client request: Unable to read OGNL expression '<parsed OGNL
expression>' of $managevoicemail_...@3c1[vm/ManageVoicemail]: subject"
org.apache.tapestry.BindingException: Unable to read OGNL expression '<parsed
OGNL expression>' of $managevoicemail_...@3c1[vm/ManageVoicemail]: subject
[context:/WEB-INF/vm/ManageVoicemail.html, line 25]
at
org.apache.tapestry.binding.ExpressionBinding.resolveExpression(ExpressionBinding.java:145)
at
org.apache.tapestry.binding.ExpressionBinding.getObject(ExpressionBinding.java:125)
at
org.apache.tapestry.binding.AbstractBinding.getObject(AbstractBinding.java:84)
at $Insert_7.getValue($Insert_7.java)
at org.apache.tapestry.components.Insert.renderComponent(Insert.java:48)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.link.DefaultLinkRenderer.renderLink(DefaultLinkRenderer.java:92)
at
org.apache.tapestry.link.AbstractLinkComponent.renderComponent(AbstractLinkComponent.java:94)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.BlockRenderer.render(BlockRenderer.java:77)
at
org.apache.tapestry.components.Delegator.renderComponent(Delegator.java:41)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at org.apache.tapestry.components.Any.renderComponent(Any.java:44)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.ForBean.renderComponent(ForBean.java:181)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.RenderBody.renderComponent(RenderBody.java:39)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at org.apache.tapestry.components.Any.renderComponent(Any.java:44)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.ForBean.renderComponent(ForBean.java:181)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107)
at
org.apache.tapestry.contrib.table.components.TableRows.renderComponent(TableRows.java:136)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at org.apache.tapestry.components.Any.renderComponent(Any.java:44)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.RenderBody.renderComponent(RenderBody.java:39)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at org.apache.tapestry.components.Any.renderComponent(Any.java:44)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107)
at
org.apache.tapestry.contrib.table.components.TableView.renderComponent(TableView.java:511)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.RenderBody.renderComponent(RenderBody.java:39)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107)
at
org.apache.tapestry.contrib.form.checkboxes.CheckboxGroup.renderComponent(CheckboxGroup.java:54)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.form.FormSupportImpl.render(FormSupportImpl.java:503)
at org.apache.tapestry.form.Form.renderComponent(Form.java:217)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.RenderBody.renderComponent(RenderBody.java:39)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at org.apache.tapestry.html.Body.renderComponent(Body.java:38)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at org.apache.tapestry.html.Shell.renderComponent(Shell.java:125)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:185)
at org.apache.tapestry.AbstractPage.renderPage(AbstractPage.java:249)
at
org.apache.tapestry.engine.RequestCycle.renderPage(RequestCycle.java:400)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.renderResponse(DefaultResponseBuilder.java:159)
at
org.apache.tapestry.services.impl.ResponseRendererImpl.renderResponse(ResponseRendererImpl.java:33)
at
$ResponseRenderer_12746044433.renderResponse($ResponseRenderer_12746044433.java)
at
org.apache.tapestry.engine.AbstractEngine.renderResponse(AbstractEngine.java:201)
at
org.apache.tapestry.engine.AbstractEngine.handlePageRedirectException(AbstractEngine.java:329)
at
org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:245)
at
org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:54)
at
$WebRequestServicer_1274604448b.service($WebRequestServicer_1274604448b.java)
at
org.sipfoundry.sipxconfig.site.DiagnosticContextFilter.service(Unknown Source)
at
$WebRequestServicerFilter_12746044489.service($WebRequestServicerFilter_12746044489.java)
at
$WebRequestServicer_1274604448d.service($WebRequestServicer_1274604448d.java)
at org.sipfoundry.sipxconfig.site.DiscardSessionFilter.service(Unknown
Source)
at
$WebRequestServicerFilter_12746044487.service($WebRequestServicerFilter_12746044487.java)
at
$WebRequestServicer_1274604448d.service($WebRequestServicer_1274604448d.java)
at
$WebRequestServicer_12746044483.service($WebRequestServicer_12746044483.java)
at
org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:61)
at
$ServletRequestServicer_12746044469.service($ServletRequestServicer_12746044469.java)
at
org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55)
at
$ServletRequestServicerFilter_12746044465.service($ServletRequestServicerFilter_12746044465.java)
at
$ServletRequestServicer_1274604446b.service($ServletRequestServicer_1274604446b.java)
at
org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52)
at
$ServletRequestServicerFilter_12746044463.service($ServletRequestServicerFilter_12746044463.java)
at
$ServletRequestServicer_1274604446b.service($ServletRequestServicer_1274604446b.java)
at
org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53)
at
$ServletRequestServicerFilter_12746044467.service($ServletRequestServicerFilter_12746044467.java)
at
$ServletRequestServicer_1274604446b.service($ServletRequestServicer_1274604446b.java)
at
$ServletRequestServicer_1274604445d.service($ServletRequestServicer_1274604445d.java)
at
org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:126)
at
org.apache.tapestry.ApplicationServlet.doGet(ApplicationServlet.java:103)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:596)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at
org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:427)
at
org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplicationHandler.java:832)
at
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:265)
at
org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:124)
at
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
at
org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)
at
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
at
org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)
at
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
at
org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:149)
at
org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)
at
org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplicationHandler.java:823)
at
org.mortbay.jetty.servlet.WebApplicationHandler.dispatch(WebApplicationHandler.java:473)
at
org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:567)
at org.mortbay.http.HttpContext.handle(HttpContext.java:1565)
at
org.mortbay.jetty.servlet.WebApplicationContext.handle(WebApplicationContext.java:635)
at org.mortbay.http.HttpContext.handle(HttpContext.java:1517)
at org.mortbay.http.HttpServer.service(HttpServer.java:954)
at org.mortbay.http.HttpConnection.service(HttpConnection.java:814)
at org.mortbay.http.HttpConnection.handleNext(HttpConnection.java:981)
at org.mortbay.http.HttpConnection.handle(HttpConnection.java:831)
at
org.mortbay.http.SocketListener.handleConnection(SocketListener.java:244)
at org.mortbay.util.ThreadedServer.handle(ThreadedServer.java:357)
at org.mortbay.util.ThreadPool$PoolThread.run(ThreadPool.java:534)
Caused by: org.apache.hivemind.ApplicationRuntimeException: Unable to read OGNL
expression '<parsed OGNL expression>' of
$managevoicemail_...@3c1[vm/ManageVoicemail]: subject
[context:/WEB-INF/vm/ManageVoicemail.page, line 4, column 21]
at
org.apache.tapestry.services.impl.ExpressionEvaluatorImpl.readCompiled(ExpressionEvaluatorImpl.java:127)
at
$ExpressionEvaluator_1274604457f.readCompiled($ExpressionEvaluator_1274604457f.java)
at
org.apache.tapestry.binding.ExpressionBinding.resolveExpression(ExpressionBinding.java:141)
... 150 more
Caused by: ognl.OgnlException: subject
[com.thoughtworks.xstream.converters.ConversionException: Cannot parse date Wed
Mar 03 15:23:59 PST 2010
---- Debugging information ----
class : org.sipfoundry.sipxconfig.vm.Voicemail$MessageDescriptor
required-type : java.util.Date
path : /messagedescriptor/timestamp
-------------------------------]
at ognl.OgnlRuntime.getMethodValue(OgnlRuntime.java:1416)
at
ognl.ObjectPropertyAccessor.getPossibleProperty(ObjectPropertyAccessor.java:60)
at
ognl.ObjectPropertyAccessor.getProperty(ObjectPropertyAccessor.java:147)
at ognl.OgnlRuntime.getProperty(OgnlRuntime.java:2210)
at ognl.ASTProperty.getValueBody(ASTProperty.java:114)
at ognl.SimpleNode.evaluateGetValueBody(SimpleNode.java:212)
at ognl.SimpleNode.getValue(SimpleNode.java:258)
at ognl.ASTChain.getValueBody(ASTChain.java:141)
at ognl.SimpleNode.evaluateGetValueBody(SimpleNode.java:212)
at ognl.SimpleNode.getValue(SimpleNode.java:258)
at ognl.Ognl.getValue(Ognl.java:494)
at ognl.Ognl.getValue(Ognl.java:458)
at
org.apache.tapestry.services.impl.ExpressionEvaluatorImpl.readCompiled(ExpressionEvaluatorImpl.java:123)
... 152 more
Caused by: com.thoughtworks.xstream.converters.ConversionException: Cannot
parse date Wed Mar 03 15:23:59 PST 2010
---- Debugging information ----
class : org.sipfoundry.sipxconfig.vm.Voicemail$MessageDescriptor
required-type : java.util.Date
path : /messagedescriptor/timestamp
-------------------------------
at
com.thoughtworks.xstream.converters.basic.DateConverter.fromString(DateConverter.java:97)
at
com.thoughtworks.xstream.converters.SingleValueConverterWrapper.fromString(SingleValueConverterWrapper.java:41)
at
com.thoughtworks.xstream.converters.SingleValueConverterWrapper.unmarshal(SingleValueConverterWrapper.java:49)
at
com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:82)
at
com.thoughtworks.xstream.core.AbstractReferenceUnmarshaller.convert(AbstractReferenceUnmarshaller.java:63)
at
com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller.java:76)
at
com.thoughtworks.xstream.converters.reflection.AbstractReflectionConverter.unmarshallField(AbstractReflectionConverter.java:246)
at
com.thoughtworks.xstream.converters.reflection.AbstractReflectionConverter.doUnmarshal(AbstractReflectionConverter.java:218)
at
com.thoughtworks.xstream.converters.reflection.AbstractReflectionConverter.unmarshal(AbstractReflectionConverter.java:162)
at
com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:82)
at
com.thoughtworks.xstream.core.AbstractReferenceUnmarshaller.convert(AbstractReferenceUnmarshaller.java:63)
at
com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller.java:76)
at
com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller.java:60)
at
com.thoughtworks.xstream.core.TreeUnmarshaller.start(TreeUnmarshaller.java:137)
at
com.thoughtworks.xstream.core.AbstractTreeMarshallingStrategy.unmarshal(AbstractTreeMarshallingStrategy.java:33)
at com.thoughtworks.xstream.XStream.unmarshal(XStream.java:923)
at com.thoughtworks.xstream.XStream.unmarshal(XStream.java:909)
at com.thoughtworks.xstream.XStream.fromXML(XStream.java:861)
at org.sipfoundry.sipxconfig.vm.Voicemail.readMessageDescriptor(Unknown
Source)
at org.sipfoundry.sipxconfig.vm.Voicemail.readMessageDescriptor(Unknown
Source)
at org.sipfoundry.sipxconfig.vm.Voicemail.getDescriptor(Unknown Source)
at org.sipfoundry.sipxconfig.vm.Voicemail.getSubject(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at ognl.OgnlRuntime.invokeMethod(OgnlRuntime.java:851)
at ognl.OgnlRuntime.getMethodValue(OgnlRuntime.java:1414)
... 164 more
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