-----Original Message-----
From: WORLEY, DALE R (DALE) [mailto:[email protected]] 
Sent: Thursday, March 18, 2010 11:19 AM
To: Todd Hodgen; [email protected]
Subject: RE: [sipx-users] Call failures via UDP

_______________________________________
From: [email protected]
[[email protected]] On Behalf Of Todd Hodgen
[[email protected]]

17/03 12:10:10.231 DEBUG1  UA [75:2xxx273807] <-- INVITE SDP
6835264022320204725 1 10.110.2.10:30002 PCMU/G729/DTMF sendrecv
17/03 12:10:10.231 DEBUG1  UA [75:2xxx273807] --> 180 Ringing
17/03 12:10:18.106 DEBUG1  UA [75:2xxx273807] --> OK SDP 384 384
2xx.xxx.131.152:26154 PCMU/DTMF
17/03 12:10:18.293 DEBUG1  UA [75:2xxx273807] --> INVITE SDP 384 385
10.110.2.101:2234 PCMU/DTMF

A call is offered (INVITE), VOP answers (OK), then connects it to the slave
phone (INVITE).

At this time the answer from sipXecs is "408 Request Timeout" only 3 seconds
after the INVITE.
____________________________________________

Have you got a sipXecs trace of the the failed call?

Dale

---------------------------


Attached is a link to a merged xml file from a failed call.

Here is the scenario.  The customer is running on sipXecs 4.0.4.  All calls
come into an alias that is assigned an extension - 398.   I won't get into
all the details, but 398 forwards these calls to extension 300 during
working hours.

Ext 300 is a Voice Operator Panel soft client.  It is programmed to be
"Tethered" to extension 301.  When 300 gets a call, it forks the call to
301, which is used to answer it, while 300 provides call control, presence,
etc.   This works flawlessly for hundreds of calls each day, with the
exception of calls from one of their customers.

This customer that calls them is on an older digital key system, fed by
analog trunks, that are provisioned on an IAD fed by channelized T1.  Per
this company, they are having no reports of issues with other calls them
make.

When the user from the digital key system calls the sipXecs number, the
console rings, when they pick up the tethered call it drops.  The ITSP in
the middle is Broadvox.  They did a trace and state they see a disconnect
from the digital key system end.  I suspect that is not where the issue is.

The debug from the console reported the data that I previously provided -
TCP calls work, UDP don't.

The link to the xml file is http://misiusystems.com/temp/cust_merged.xml

Any ideas would be appreciated.

Regards,

Todd

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