I am seeking advice from anyone in the community that have experience in using SipX in a call center environment. Specifically in regards to hardware used when it comes to recommended servers and phones that will work "out of the box" with SipX to support the standard feature requirements of a call center. Other questions I have about using SipX concerns it's robustness in a real world application to a call center. If anyone has a white paper or working plan of this type of implementation using SipXecs, I would be thankful for the input.
1. Maximum or limit to number of agents? (Dependent on server hardware, but looking for support of at least 200 agents.) 2. Support of multiple "clients"? (Reporting, billing, CDRs etc. for multiple customers of the call center.) 3. Support of multiple locations? (LAN, WAN and remote) 4. Implementation for site redundancy, disaster recovery and recovery call routing. (SipX has HA, but it doesn't do a real failover.. so how does the community address this in the real world to assure at least 99.95% up time?) 5. How difficult is it to integrate with SipX with existing custom client Agent applications? Ly Tran
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