If you are using the siptapi program for Outlook click to call, there is an issue using Outlook 2010 with the siptapi program. However, it's a Microsoft issue. One simple edit of the registry is required to make it work. - http://social.technet.microsoft.com/Forums/en-US/office2010/thread/b85aa37b- 6360-4f9e-b478-19cf755a85e7
There is also this to consider - http://support.microsoft.com/kb/959625/ . "These where the three steps: 1. Add the following key to the registry: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Call Integration 2. Add a dword-value: TAPIOVERRIDE and set it to 1 3. Restart Outlook. "
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