These are telephony terms. They are not sip OR sipxecs specific. Huntgroup is when a call comes inand is sent to one, or multiple, extensions to be answered. That's it in a nutshell for huntgroups.
ACD is auotmated Call Disctribution. It's more sophisticated and can encompass NOT ringing an extension unless the person is logged in to accept these calls. Playing specific on hold music, and specific options. ACD's are typically deployed in a call center environment (for incoming calls). 2010/7/14 Miguel Jesús Díaz Macedo <[email protected]> > Hello > > I would like to know which is the diference between ACD and Huntgroup > and when to use one or another. Also be very usefull to know about > some internet references on this topic. > > Thanks in advance > Miguel Diaz > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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