Maybe try opening an FTP session and try to download those Config files?
Or, do a PCAP to see what is failing at the server or the phone.  You may
need to do a stare and compare between the two of them.

 

From: [email protected]
[mailto:[email protected]] On Behalf Of Gary Luca
Sent: Thursday, July 15, 2010 2:12 PM
To: [email protected]
Subject: Re: [sipx-users] Polycom IP 430 won't register remotely

 

Well that's what i FIGURED.  But I set the boot server properly in the phone
(I did so manually, as the remote end DHCP is very simple and doesn't
provide option 66), which is evidenced in the fact that the phone is pulling
the config properly.  But the firmware isn't downloading.

 

I even took the other phone I have here at the remote and formatted the file
system, essentially FORCING it to download new firmware and it doesn't.  I
just get "Error, application is not present!"

 

Any idea AT ALL why this could be failing to download?

On Thu, Jul 15, 2010 at 5:03 PM, Matthew Kitchin (Public)
<[email protected]> wrote:

The firmware, bootrom, etc have nothing to do with any specific configs
related to a phone, phone group, line, or user. A phone should pull the
firmware simply from getting the correct options from dhcp. You don't even
need the phone setup in sipx or need to have a user assigned to it.

-----Original Message-----
From: Gary Luca <[email protected]>
Sender: [email protected]
Date: Thu, 15 Jul 2010 16:59:44
To: <[email protected]>

Subject: Re: [sipx-users] Polycom IP 430 won't register remotely

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-- 
Gary J. Luca Jr.

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