Yes. Voice Operator Panel is a soft phone that you install on a Windoze computer. You can put a headseat on that computer and use it just like that.
However ,you can also add a “tethered” phone to it. With the tether features, the call comes into the console, and the tether phone is added to the call. Basically, you answer the calls on the tether phone. But, all of your presence, as well as transfer, hold, etc. is done on the console itself. What is nice is if you have vlans, you can put the computer with console on your data vlan, and the phone on your voice vlan. You get higher quality voice by using an actual telephone than if you use a USB device, yet the large screen and convenience of drag and drop on the console itself. If you add a second monitor to your receptionist console, and turn it to portrait mode rather than landscape, you get an excellent presence monitor. Additionally, you can enable a CRM feature on it that will do searches in your crm based on the call name and number. You get a screen pop in its own integrated browser, that is extremely fast. Your receptionist, or call center agent has immediate access to the caller records based on CNAM. It integrates nicely with sipXecs, and due to some initiatives with eZuce, apparently the integration is better now, and getting even better yet. They have a 30 day trial program. The product comes in 4 different flavors, but too much detail for this email. One other great feature, you can insert a new directory in the program, and then put in your telephone numbers, along with a name for them. When someone calls one of those particular numbers, it will show who is calling, as well as the number they are calling. You can use this for one receptionist for multiple companies so they answer with the correct company name, or for advertising promotions so you know if they are calling a specific number for your ads, etc. It’s a great feature. I use it for one receptionist answering for three different companies. From: Sen Heng [mailto:[email protected]] Sent: Wednesday, July 21, 2010 2:22 PM To: 'Todd Hodgen' Cc: [email protected] Subject: RE: [sipx-users] receptionist phone Thanks Todd. Can this software work with different brand phones e.g internal has Linksys and Cisco phone but reception console use Voiceoperatorpanel ? Thanks, Sen From: Todd Hodgen [mailto:[email protected]] Sent: 2010年7月22日 4:42 To: [email protected] Cc: [email protected] Subject: RE: [sipx-users] receptionist phone I’ve had good luck with Voice Operator Panel - www.Voiceoperatorpanel.com Works well, reliable, and quick call processing for large environments. Their tether feature is the bomb - you can use a good quality phone, with PC console transacting the calls. From: [email protected] [mailto:[email protected]] On Behalf Of Sen Heng Sent: Wednesday, July 21, 2010 12:53 PM Cc: [email protected] Subject: [sipx-users] receptionist phone Hi Guys I am using Sipx with Linksys phone system. I have a Linksys 946 with side car suppose for receptionist using. However, it seems BLF presence is not working. I wonder, could someone recommend a reception software console? Thanks, Sen
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