(which is what the discussion says, how polycom uses alert header for intercom & paging, can also be used for this item... examples are already in the comments)
On Thu, Aug 19, 2010 at 10:09 AM, Josh M. Patten <[email protected]>wrote: > Let us not forget that most phones, Polycom included, support distinctive > ring by signaling. An example of how to do this in Asterisk is here: > http://www.technicallyamusing.com/?p=44 > > > > If I’m not mistaken the intercom system already uses this. > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Tony Graziano > *Sent:* Thursday, August 19, 2010 8:09 AM > *To:* Michael Picher > *Cc:* [email protected] > > *Subject:* Re: [sipx-users] call park enhancement discussion :: > "ring-back" pattern > > > > > > On Thu, Aug 19, 2010 at 9:00 AM, Michael Picher <[email protected]> wrote: > > Well, you did say (hold, park, etc...). > > > > I don't know that there's a way to do that with park. Park orbit timeout / > 0-out just go back to the park-er. > > Right, which is why I suggest a way to 'inject'... > > > > Distinctive ring is done by line on the phones, so you'd have to return to > a different line to make that happen. The other way I could see would be to > have the Park Server tweak the 'From' header on a returned call... that > wouldn't solve your ringing problem but maybe the caller-id at least might > look a little different. > > It would need to be visual or audible to be helpful. It might not be that > problematic if one could use SLA instead, but that does not seem feasible > until 3.3.0 firmware on polycom phones are supported. > > > > Something like Voice Operator Panel might help a bit with managing those > orbits. I wonder if you could tag a call with a note, park it, have the > note follow the call to the park and then return it with the note. Might be > worth discussing with Jean. The softphone would know that you parked the > call and maybe from caller-id or maybe a uuid know that it is coming back to > you? Shot in the dark. > > Yeah, but when you have 20 calls come in in a 4 minute span during peak > calls, thats not really feasible from a time perspective. Plus trying to > teach multiple people the nuances of VOP is not handy either. It's just > something they had and worked fine with their ancient comdial system. > > I am being given marching orders and trying to keep from replacing the > system (call park issues in general). > > > > Mike > > > > On Thu, Aug 19, 2010 at 8:47 AM, Tony Graziano < > [email protected]> wrote: > > Yes, but call park is not "hold". I am trying to uderstand if there is a > way > to have call park do something similar. > > On hold is done at the phone. I was hoping there was a way to inject a > spefici ring back pattern, tone, or even display message when a call back > is > sent to a phone from specific extensions (call parks). When a call is > parked > and rings back THERE IS NO WAY to discern between that and a new call to > the > original handler. It gets difficult to handle or remember this in a volume > environment. > ============================ > > Tony Graziano, Manager > Telephone: 434.984.8430 > > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: Michael Picher <[email protected]> > To: Tony Graziano <[email protected]> > Cc: Sipx-users list <[email protected]> > Sent: Thu Aug 19 08:31:24 2010 > Subject: Re: [sipx-users] call park enhancement discussion :: "ring-back" > pattern > > I think that they Polycoms have a hold reminder setting... > > On Wed, Aug 18, 2010 at 7:29 PM, Tony Graziano < > [email protected] > > wrote: > > > One of the features I see on LOTS of PBX systems is a "ring back" pattern > > (hold, park, etc.). > > > > I think it might be possible to implement a "distinctive" ring/pattern > for > > calls being returned to target due to no pickup/answer (hold/park). > > > > Does anyone have any thoughts or comments on this? > > > > -- > > ====================== > > Tony Graziano, Manager > > Telephone: 434.984.8430 > > sip: [email protected] > > Fax: 434.984.8431 > > > > Email: [email protected] > > > > LAN/Telephony/Security and Control Systems Helpdesk: > > Telephone: 434.984.8426 > > sip: [email protected] > > Fax: 434.984.8427 > > > > Helpdesk Contract Customers: > > http://www.myitdepartment.net/gethelp/ > > > > Why do mathematicians always confuse Halloween and Christmas? > > Because 31 Oct = 25 Dec. > > > > > > _______________________________________________ > > sipx-users mailing list > > [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > > -- > There are 10 kinds of people in this world, those who understand binary and > those who don't. > > [email protected] > blog: http://www.sipxecs.info > > call: sip:[email protected] <sip%[email protected]> < > sip%[email protected] <sip%[email protected]>> > > > > > -- > There are 10 kinds of people in this world, those who understand binary and > those who don't. > > [email protected] > blog: http://www.sipxecs.info > call: sip:[email protected] <sip%[email protected]> > > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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