Yes. I have 8 agents using 1 queue at the moment and it works great. The only issue I have is when the agent logs in to their portal, the other agent status don't show up. They can't tell who else is logged in.
>>> "Matthew Kitchin (public/usenet)" <[email protected]> 9/23/2010 >>> 3:54 PM >>> Just want to make sure someone out there does.... Does anyone use ACD in 4.2.1? Thanks, Matthew _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
