Was a bit busy privately, happens as well every now and then, but see
below
Paul
Tony Graziano <[email protected]> wrote
> I've come to the same solution, that counterpath could do a better
> job before releasing in making sure things work as expected. I won't
> go down that road here...
Valid point, the application is too heavy as well IMHO.
Softphones should be agile, not elephants.
>
> I have noticed that the support has been "lackluster", I spend 20-30
> hours troubleshooting their prouduct, which I paid 60.00 for, yet
> spend an inordinate amount of time trying to document the issues and
> getting them to listen. As a result, I'm a big hardphone fan (still).
Hardphones are the better bet. Softphones (and expensive
Tandberg/Cisco/Polycom kit) do video.
I would like to see the Deskphone mode of Bria extended so that it
supports video on PC, voice on HP.
>
> On Thu, Nov 4, 2010 at 11:54 AM, Kyle Haefner
<[email protected]
> > wrote:
>> Hi Paul,
>>
>> I think the most frustrating part is that everything worked in Bria
>> 2.5 and now several things do not. The things I like the least:
>>
>> 1. It requires a new C++ runtime to be installed, with windows XP
>> computers and certain hot fixes Bria would always crash on startup,
>> the workaround is to uninstall several hot fixes making installation
>> a lot more difficult for end users. Even with this done, several of
>> my end users complain it locks up the XP machines.
>
> I ran into the same issue, spending several hours to get it
> installed on a particular machine. BUT if your developer is on the
> dotnet path, there is no avoiding it (get a mac?).
Bria is at the moment too resource intensive and sluggish to be good
software,
but I can't find a better product. I have only recently stumbled upon my
first
"unknown software exception" error. If you have more details about what in
C++ is causing this
then I am all ears, I am getting the PC of the affected user today or
tomorrow to fix the problem.
>> 2. 3.x does not handle codec negotiation when a called person has a
>> cell phone sim-ringed through our mediant 2000 gateway, according to
>> the trace it Bria 3.x grabs g711 and then I get one-way audio with a
>> polycom talking g722. I've tried both checking and unchecking
>> "Accept first codec offered" setting to no avail. 2.5 and several
>> other softphones work fine, including CSIPsipmple on android.
> I have not tried with 3.1.2, but previous 3.1's I never had a
> problem with G722 negotiating (polycom hd <>bria). I don;t think 3.0
> had g722. So saying 3.x is a little bit of a gray statement (to me
> at least). Do you have a call trace for this to see where the
> negotiation is set up and what UA is ignoring the proper facts?
I had a problem with Bria and Polycom once, the problem disappeared after
a reboot and
before I started troubleshooting. Bria was indeed using G.711 instead of
G.722.
If you have this consistently then a trace would be good indeed. The
sim-ringing
should not affect codec negotiation AFAIK (I am sim-ringing my cell phone
as well).
>> 3. The XMPP part was nice helps to bring a unified application that
>> offers similar features to OCS/Lync.
>>
>> Other gripes:
>>
>> LDAP, is not a dynamic query, it is a onetime query at program
>> launch, not based on what you've just typed.
You can also use the "search on demand" function, it's less fancy, but it
works.
I can't use the "Type to filter list" because the list is not completely
loaded from the LDAP.
We probably have too many users in the LDAP (7000+).
>> The new web modules are kinda cool and could have neat possibilities
>> regarding sipxecs REST APIs, but they are not set through the
>> central provision. Why?
Someone has to make it. I will try to find out whether it is provisionable
according to Counterpath.
>> I guess in the end 3.x feels much more like a financial upgrade for
>> counterpath rather than a feature upgrade for customers.
Yes and no, it was a complete .NET rebuild and it did not bring a lot for
the end-user.
If they get some agility into the product, support XMPP in a decent way
and fix some annoying bugs then
it could be a top product IMHO. The workgroup feature can be useful as
well in some deployments.
> There were changes from bria 2.5, to 3.0, to 3.1 (syntax, options,
> etc.). It takes a while to get caught up to make sure the phone gets
> provisioned properly. I wish webdav would work or that your
> directory were centrally stored properly for xmpp too. I have not
> tried 3.1,2 yet though. I have to meditate before touching a new
> version of bria, and that takes time.
I think Webdav works well with Bria, webdav was not working OK on SipX.
I have used a separate Webdav server and Bria works flawless in that case.
I think most webdav issues should be sorted in 4.3.2 (like the possibility
to write
presence requests back to the server).
>> Paul I agree it is the best out there, but to me what that really
>> says is the state of soft-phones in general is really awful.
> AGreed.
Have to agree as well.
>> What I really wish is that sipcommunicator worked well.
> Me too.
It already came a long way, but it's still in alpha state.
Here are a few others that were OK-ish in the past but at that time lost
from Bria,
I don't have the time at the moment to retest, but maybe there is
something nice out there:
http://www.globaliptel.com/eng/content/Content/Ninja/comparison.html
http://www.portsip.com/softphone.htm
http://www.sr-l.com/deutsch/index_grau.htm?page=main_homepage.htm
http://www.nch.com.au/talk/index.html
Voice only:
http://www.phonerlite.de/features_de.htm
>
> Kyle
>
>
> On Thu, Nov 4, 2010 at 3:12 AM, Paul Scheepens <[email protected]>
wrote:
> Kyle,
>
> If you would describe what is not working for you then people might
> come up with a solution.
> Also describe what features you need.
> If you only need audio then you can easily find (non-provisionable)
> alternatives.
>
> Bria 3.1.2 is actually acceptable IMHO (I won't say it is good).
> The provision part is A-OK for example.
> I have tried umpty other soft-video-phones and there is nothing with
> the same feature set.
>
> If you for example want presence and don't want all the XMPP hassle,
> just use SIP-only.
>
> I for one haven't found anything that is as good and cheap as Bria.
> I have tested Mirial in the past, looks good but no presence or any
> other fancy features and a bit more expensive.
>
> Let us know what your top 3 issues are
> (but don't mention the intermittant license check).
>
> Regards, Paul
>
> Tony Graziano <[email protected]> wrote
>
> > Zoiper is not provisionable via sipxconfig.
> > ============================
> > Tony Graziano, Manager
> > Telephone: 434.984.8430
> > Fax: 434.984.8431
> >
> > Email: [email protected]
> >
> > LAN/Telephony/Security and Control Systems Helpdesk:
> > Telephone: 434.984.8426
> > Fax: 434.984.8427
> >
> > Helpdesk Contract Customers:
> > http://www.myitdepartment.net/gethelp/
> >
> > ----- Original Message -----
> > From: [email protected]
> > <[email protected]>
> > To: Discussion list for users of sipXecs software
> > <[email protected]>
> > Sent: Wed Nov 03 14:45:50 2010
> > Subject: Re: [sipx-users] Soft phone
> >
> > try ZOIPer.com
> > M Broome
> > *CEO*
> > SATEL, inc
> > (800) 591-7033
> >
> >
> >
> >
> >
> >
> > On Wed, Nov 3, 2010 at 2:40 PM, Kyle Haefner
> > <[email protected]>wrote:
> >
> > > Hi all,
> > >
> > > I am so frustrated at Bria 3.x and all of the stuff that used to
work in
> > > Bria 2.x that I would really like to find a decent alternative. I
think
> > > the
> > > two biggest requirements are something that can be centrally
provisioned
> > > and
> > > does TLS. Anyone have any ideas?
> > >
> > >
> > > Kyle
> > >
> > > _______________________________________________
> > > sipx-users mailing list
> > > [email protected]
> > > List Archive: http://list.sipfoundry.org/archive/sipx-users/
> > >
> > _______________________________________________
> > sipx-users mailing list
> > [email protected]
> > List Archive: http://list.sipfoundry.org/archive/sipx-users/
>
>
> _______________________________________________
> sipx-users mailing list
> [email protected]
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>
>
>
> --
> ======================
> Tony Graziano, Manager
> Telephone: 434.984.8430
> sip: [email protected]
> Fax: 434.326.5325
>
> Email: [email protected]
>
> LAN/Telephony/Security and Control Systems Helpdesk:
> Telephone: 434.984.8426
> sip: [email protected]
>
> Helpdesk Contract Customers:
> http://support.myitdepartment.net
>
> Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
> _______________________________________________
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> [email protected]
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
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