yes, setup a phantom user to handle the call forwarding on the schedule
you'd like...  during the day, forward to the ACD queue at night forward to
a mailbox...

On Wed, Dec 22, 2010 at 12:58 AM, Niklas <[email protected]> wrote:

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> Hi,
> Thanks for quick answer.
> Do you mean that I have to have user that are call
> forwarding to the ACD user?
>
> //Niklas
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