>>it's annoying that the dial-by-name switches from input to selection when it has narrowed the field to three matches Is there a setting that controls this? If not, is it JIRA-worthy?
I think callers expect Auto Attendants to act relatively the same no matter who the vendor is so changing the behaviour is going to confuse people only. A good example is the old behaviour of SipX: it would wait for a long pause before it started to list people. So callers would keep pressing buttons trying to spell the persons whole name, and in many cases spell it wrong and get no matches. We had daily tickets stating that Dial by Name is broken. It did work as designed, but users couldn't figure it out. We had to create "spoken lists" for many offices so callers could find the right person. Geoff Van Brunt DST Consulting Engineers _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
