On Tue, Jun 21, 2011 at 10:50 PM, Marcel Manzardo <[email protected]>wrote:
> We are running SIPx ver 4.4. Internal calls follow call flow successfully > but external call does not. We might be missing a parameter? Here are the > call flows:**** > > > Internal Call Scenario:**** > > 1. USER Extension 401(BEN) calls General Auto Attendant(x380) > 2. General Auto Attendant picks up call and USER chooses option 2(Sales > Hunt Group x 352) > 3. Sales Hunt Group rings extensions 400,401,404 > 4. No extensions answers and Sales Hunt Group and falls back to extension > 382(Sales Auto Attendant) > 5. Sales Auto Attendant answers call and user chooses option 4(General > Mailbox x393) > 6. Call is successful USER is able to leave voicemail**** > > > External Call Scenario: > 1. External caller calls General Auto Attendant(DID 18888850205 ext380) > 2. General Auto Attendant picks up call and USER chooses option 2(Sales > Hunt Group x 352) > 3. Sales Hunt Group rings internal extensions 400,401,404 > 4. No internal extensions answers and Sales Hunt Group and falls back to > extension 382(Sales Auto Attendant) > 5. Sales Auto Attendant answers call and external caller chooses option > 4(General Mailboxx393) > 6. Call is Unsuccessful and External caller is still connected but dead > air.**** > > > tcpdumps are attached. > Can you provide also a snapshot or a call flow to be analyzed with sipviewer ( http://wiki.sipfoundry.org/display/sipXecs/Display+SIP+message+flow+using+Sipviewer )? George
_______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
