>>>  07/29/11 2:20 PM >>>

>>
>>--Please enter your response above this line--
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>>
>>Can anyone tell me which logs we need to look at on this?
>>



If it were me I would run a packet capture (wireshark)....not look at logs.



Logs and sipx-trace files are great for signaling issues (transfers, failed 
calls etc) but they do not log much at all about the RTP streams.


So it simply wont log issues with latency in the voice.  



If you capture the traffic via wireshark you can then analyze the RTP stream.  
It will even select and mark packets where it thinks it causes voice issues.


And I see your using an ingate which has a built-in packet capture feature 
which is a really nice.  So you can capture packets at the ingate and see where 
the issue is at.


Doing a capture at the switch level via a port monitor is good too, helps you 
determine if the issue is inside or outside the network.



-M



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