All - just a heads up - we had issues with directed call-pickup, the solution was to disable passing the caller-id name (inbound). Not sure if anyone else has/is experiencing this problem or if there is a way around it. I justed emailed Patton tech support to see if there is a solution.
________________________________ From: Nathaniel Watkins Sent: Friday, September 23, 2011 1:58 PM To: [email protected] Cc: Debbe Owston; Amanda Klotz Subject: RE: [Support #79241]: Directed Call Pickup is failing Steve - Let me recap... We had issues with directed call pickup (dialing *78,ext) would not pickup the call. You found the problem (#79241), the problem is, this disables caller-id with name (#82499). So is it fair to say that I must choose which feature I need the most? Directed call pickup for inbound caller-id? Let me know if you can think of a way to make these two items live together... Thanks, Nathaniel ________________________________ From: Patton Electronics Technical Support [[email protected]] Sent: Friday, August 05, 2011 10:38 AM To: Nathaniel Watkins Subject: [Support #79241]: Directed Call Pickup is failing ====== Please reply above this line ====== I'm not sure if I'm onto something or not, but I do see a difference in the successful versus failed call examples: On the successful pickup, Patton receives an advice of charge (AOC) from the "telco" (NEC) at the time we send a connect message. This would be the connect to put ext5001 together with originator 3013341948. We then send the connect to the NEC: 16:38:27 ICC > [EP IF_PRI_2-01690e18] AOC-S Net << Call Connected 16:38:27 ICC > [EP IF_PRI_2-01690e18] >> [080007] CONNECT (NI2 Ntwk) [1E028182] Progress indicator : destination address is non-ISDN private network serving local user - CCITT On the FAILED example, there is no AOC from the telco (Verizon) since we don't normally use AOC in the U.S. We still send a connect to Verizon: 16:17:07 ICC > [EP IF_PRI_1-016ca610] >> [080007] CONNECT (NI2 User) [1E028582] Progress indicator : destination address is non-ISDN private network serving remote user - CCITT Then we send a facility: FACILITY (NI2 User) [1C1C9FA11902010102010080114E617468616E69656C205761746B696E73] Facility : Invoke : invokeid: 00000001 global operation invoke { present = 1 local = 0 argumentnamePresentationAllowedSimple = 'Nathaniel Watkins' Verizon responds to the Connect with an ack: 16:17:07 ICC > [IF_PRI_1] << Message: primitive=59 16:17:07 ICC > [EP IF_PRI_1-016ca610] << [08000F] CONNECT ACKNOWLEDGEMENT (NI2 User) and then Verizon sends a disconnect: 16:17:07 ICC > [EP IF_PRI_1-016ca610] << [080045] DISCONNECT (NI2 User) [08028090] Cause : normal call clearing user - CCITT - Q.931 Check on the web interface to the Patton under: Telephony / Call-Router / ISDN Interface IF_PRI_1, then look at the lower section and see if the Accept/Emit button is checked in the Caller Name section. If it is, uncheck it and try the call again. If it is unchecked, then it is not the issue, and I'll continue to investigate. Regards, Steve Gardner Technical Support Engineer Patton Electronics http://patton.com http://support.patton.com - Patton Support +1 (301) 975-1007 Ticket Details Ticket ID: 79241 Department: Support for NA/LA/APAC Priority: Standard Status: Waiting for Response ________________________________ This message and any files transmitted with it are intended only for the individual(s) or entity named. If you are not the intended individual(s) or entity named you are hereby notified that any disclosure, copying, distribution or reliance upon its contents is strictly prohibited. If you have received this in error, please notify the sender, delete the original, and destroy all copies. Email transmissions cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Garrett County Government therefore does not accept any liability for any errors or omissions in the contents of this message, which arise as a result of email transmission. Garrett County Government, 203 South Fourth Street, Courthouse, Oakland, Maryland 21550 www.garrettcounty.org
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