I have the following scenario:

A monitored speed dial continuously shows the extension 'ringing' (musical 
notes/flashing green).

This occurs occasionally under the following conditions:

*         Phone showing the 'phantom ringing' utilizes EFK buttons

*         The call was either answered (then transferred via a consultative 
transfer) or another phone picked up the call via a directed call pickup (I'm 
not sure which scenario is the case yet).

*         Phones I've seen this on: Polycom 650 (3.2.4/4.2.2)

*         Restarting sipXecs service and the affected Polycom phone(s) does not 
resolve the issue

*         Issue eventually resolves itself (guessing 30 min - 1 hour)?

I added a monitored speed dial while a user was describing this behavior - and 
upon rebooting my phone, it also showed the continuous ringing.

Has anyone else experienced this behavior?

Nathaniel Watkins
IT Director
Garrett County Government
203 South 4th Street, Room 210
Oakland, MD  21550
Telephone: 301-334-5001
Fax: 301-334-5021
E-mail: [email protected]<mailto:[email protected]>

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Garrett County Government,
203 South Fourth Street, Courthouse, Oakland, Maryland 21550 
www.garrettcounty.org
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