We have a situation where soft phones will not register on newly created users, but they will on old users, even when using the same soft phone.
- WireShark shows 401 Unauthorized - sipRegistrar.log shows "unable to find credentials" - looking in /var/sipxdata/sipdb/credential.xml, I cannot see the new users. - Looking in this folder I can see that only registration.xml and subscription.xml has updated today, the rest are a month old - And in sipxConfig under Job Status I see File replication: resource-lists.xml 12.01.12 18:28 12.01.12 18:28 Completed Data replication: alias 12.01.12 18:28 12.01.12 18:28 Failed - Looking in sipxConfig.log I see this. "2012-01-12T17:28:52.025000Z":359:JAVA:ERR:ict.XXXXX.vpbx:Replication worker thread:00000000:LazyDaemon:"Replication worker threadexception in background task." java.lang.NullPointerException at org.sipfoundry.sipxconfig.admin.callgroup.AbstractCallSequence.generateAliases(Unknown Source) - The only clue I have is that another user (the numerically first user) gives "An internal error has occurred. Click here to continue." when I click on call forwarding "2012-01-12T17:30:15.145000Z":360:JAVA:WARNING:ict.XXXXX.vpbx:P1-18:00000000:RequestExceptionReporter:"Unable to process client request: org.apache.hivemind.ApplicationRuntimeException" org.apache.hivemind.ApplicationRuntimeException [context:/WEB-INF/user_portal/UserCallForwarding.page, line 4, column 93] at org.apache.tapestry.engine.RequestCycle.renderPage(RequestCycle.java:414) at org.apache.tapestry.services.impl.DefaultResponseBuilder.renderResponse(DefaultResponseBuilder.java:159) Caused by: java.lang.NullPointerException at org.sipfoundry.sipxconfig.site.user_portal.UserCallForwardingComponent.createDetachedRingList(Unknown Source) at org.sipfoundry.sipxconfig.site.user_portal.UserCallForwardingComponent.pageBeginRender(Unknown Source) So it seems something happen a month ago and since then replication has stopped. Help please... Sven -- *Sven Evensen, Operations Consultant* *OnRelay* Elizabeth House │ 39 York Road, London SE1 7NQ, UK │ +44 (0) 207 902 8123 │ mailto:[email protected] <[email protected]> │ www.onrelay.com This electronic message transmission contains information from OnRelay, Ltd., that may be confidential or privileged. The information is intended solely for the recipient and use by any other party is not authorised. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information or any attachment, is prohibited. If you have received this electronic transmission in error, please notify us immediately by electronic mail ([email protected]) and delete this message, along with any attachments, from your computer. Registered in England No 04006093 ¦ Registered Office 1st Floor, 236 Gray's Inn Road, London WC1X 8HB
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