Can you determine the type of fax they are coming from? If you have control of that fax, for troubleshooting, turn off ECM and slow it down to 9600 and test again.
When using T.38, you generally need to disable Error Correction Mode. A major symptom of ECM being used is you only receive the first page. This is because the calling Fax is looking for an Acknowledgement that the page was received - and it won't get it with T.38 as there is no mechanism for that ack. I've seen many fax machines that will turn on ECM when you have disabled it because it thinks it is seeing a Super G3 fax on the other end (this is just an example of what fax machines do, not pointing to your issue). You might want to try turning of ECM in the AudioCodes as well. If that doesn't do it, try lowering the speed you are configured to receive at - 9600 is slow, but more reliable in T.38. From: [email protected] [mailto:[email protected]] On Behalf Of Robert Schroeder Sent: Wednesday, March 07, 2012 12:39 PM To: [email protected] Subject: [sipx-users] sipXecs Fax Document Problem I have three PRI circuits connected to a AudioCodes Mediant 1000 gateway. I am using sipXecs (4.4.0- 2012-02-08EST09:10:08 ip-10-72-10-163) on a HP ProLiant DL380 64Bit, 2 Intel Xeon CPU 3.60Hz, 8GB Ram, 1TB Raid 5. (If you need more information let me know) Many documents come in fine however there are many that do not. When the customer sends them to my fax machine they are as expected. Description: http://www.memberfirstmortgage.com/logo.jpg Robert Schroeder IT Manager Information Systems Member First Mortgage: NMLS ID# 149532 616 44th St SE Grand Rapids, MI 49548 ( Direct Dial: (616) 301-3354 ( Local: (616) 538-1818 ext. 354 ( Toll Free: (866) 898-1818 ext. 354 7 Fax: 866-510-4148 ( Cell: (616) 460-7245 8 <http://www.memberfirstmortgage.com> http://www.memberfirstmortgage.com _____ NOTICE: This electronic mail message and any content within it are intended exclusively for the individual(s) or entities to which it is addressed. The message, together with any attachments and all other content, may contain confidential and/or privileged information. Any unauthorized review, use, print, save, copy, disclosure or distribution is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email and delete all copies.
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