I put a note out to Cisco about this in their support forums:

https://supportforums.cisco.com/message/3610263

So far the only response has been that this is "unusual". :(

Thanks,
Jarrod

On Thu, Mar 29, 2012 at 10:01 AM, Jarrod Cuzens <[email protected]> wrote:

> Greetings all!
>
> We recently purchased 21 Linksys SPA 962 phones for our office. We are
> running these directly from our PoE switch (Cisco 300) to our sipx box
> which is on the same subnet and switch (sipx is not running iptables). Most
> of our phone calls work correctly but we are finding that periodically (say
> 1 in 10 phone calls) we have no audio.
>
> The most interesting part of the problem is that it appears to be the
> phone itself although I cannot find anywhere online where anyone describes
> having the same issues with this phone which is what makes me wonder if
> it's part of my setup. The reason I believe that it is the phone is because
> of the attached pcap trace. You can see the first call in this trace is bad
> and the second one is actually completed correctly.
>
> The negotiation over SIP all seems to work correctly and the phone says
> what RTP port to use but when sipx tries to communicate to that RTP port
> the phone returns an ICMP port unreachable! From attaching a syslog to the
> phone as a debug server it appears that the phone believes it has opened up
> the receiving port but further down it attempts to send rtp back to sipxecs
> and it cannot send rtp back but this is because I believe the port failed
> to allocate/open in the first place.
>
> I have tried all four of the available Cisco firmwares that I could find
> and they all produce the same issue. I'm hoping that someone here can
> identify if I'm going nuts or not and maybe recommend something out of the
> box.
>
> TIA
>
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