Tony,

The original intent of the email was to offer some constructive criticism and explain a little of my confusion. I never intended to make it personal. I realize that my "never let go of that bone" comment made it personal, and for that, I apologize.

You guys have a superior product and I hope it continues to improve and continues to be used by more companies.

Thank you, Tony, and everyone else, for your help.

Stiles


On 04/19/2012 01:31 PM, Tony Graziano wrote:


On Thu, Apr 19, 2012 at 1:06 PM, Stiles Watson <[email protected] <mailto:[email protected]>> wrote:

    On 04/18/2012 06:15 PM, Tony Graziano wrote:
    You shouldn't invite violence. I have been known to clobber
    people with iPads.
    Why am I not surprised by this?


Um that was a cartoon reference dude, you take things wayyy to seriously. Obviously you don't get out too much.



    I think the wiki could be clearer, but really I think you are the
    only one to make the leap from Bria is bria is bria is bria. It
    ain't, but sipfoundry doesn't manuafcture it either. Bria has
    undergone numerous name changes in the last 3 or four years. I
    look for the names to change "yet again", because why leave
    something the same?
    I am not the only one who has been confused on this point. I have
    all the emails from this list for the past year and a half or
    more. There have been several people who have been confused about
    this. I know sipfoundry does not manufacturer Bria, but you are
    saying that it is supported by your software and therefore it is
    to your advantage to help your users/customers use your product
    with whatever different versions exist of the third party software
    you say you are interoperable with.

    Thanks for making my point about not taking a users view of things.


Wrong, the wiki was changed by multiple editors to leave no chance for stiles.user error.. It clearly stated Bria 3.x, but the ASSUMPTION you had was all BRIA is BRIA. Whatever. It got changed to quell your issue. You didn't like the clarity of the wiki, so now it's idiot proffed (maybe) and you still want to complain about it.


    You guys do realize that the people that use your product are your
    customers, right? I know no money changes hands, but you are
    creating this for people to use, correct? You want companies big
    AND small to embrace your product, correct? There are a number of
    potential users/customers who have left your product because they
    could not get the help they thought they needed.


Its a very friendly environment. The wiki is there for a reason. There are many people who try to do things that LACK THE SKILLSET and/or FAIL TO READ OR UNDERSTAND what the best approach is to installing/configuring a system and then expect wayyy to much in having community members send them the wiki pages and explain the basic concepts. There are skills required as a prerequisite.



    Give people more information than they need? That's been done,
    numerous times. When they can't follow directions the first few
    times, you have to beat them over the head with an iPad and chant
    "DNS DNS DNS".
    I love how you never let go of that bone! You are right, DNS is
    very important and I have some things which still need to be
    configured. The problem is that I do not think the DNS wiki page
    is perfectly clear and I have been give contradictory info on this
    forum - again, its free support offered by the sipX community
    which includes old hats, newbies, developers and users so that
    happens. I was told that sipX sets up everything correctly and
    that I do not need external DNS SRV records, but that was not
    correct. It makes perfect sense now that I would need them.


I think it was correct in the context or your related question(s) at that time, but clearly you want to pick yet another bone. Bringing this up out of context is just sour grapes and not really fair.



    Understand then fix your DNS and stop ranting to the masses who
    already get that.
    Ahh, just "Understand". It is easy to wave that wand when it is
    something you are very familiar with. You might be one of those
    very gifted people who instantly understands everything the first
    time they see it. I'm happy for you - really.  However, on the
    whole, God has gifted different people with different abilities.
    The thing which is easy for one, may very very difficult for another.

    DNS, DNS, DNS! What beautiful words! On to DNS!


Dude, the whole thing is: DNS, Networking, firewalls, all play a part in any VOIP deployment. The wiki article on DNS is written for administrators. Why? Because DNS is VERY important to any environment and easy to break. It's not in the best interest of any project focusing on SIP to teach DNS 101 to admins who don't understand how DNS works. There is no real easy way to explain DNS. It's not fair to tech network 101 courses. You should bring those skills to the table as a prerequisite.

You really need to stop making a spectacle of yourself. You are not getting anywhere except maybe closer to a coronary.

Now get on to whatever it is you were doing. Good luck.



    On Wed, Apr 18, 2012 at 5:44 PM, Stiles Watson
    <[email protected] <mailto:[email protected]>> wrote:

        I'm not sure what there is to 'get'. I thought the point of
        the wiki was to explain how to set things up. I was directed
        to the Bria page on the wiki when asked about Bria and iphone
        (the page even mentions iphone...). However, the info there
        has nothing to do with Bria on iphone. I was offering to
        provide clarification for others so they are not confused
        when they look at the wiki page and then look at the iphone
        settings and see little or no overlap.

        You guys on the sipX team have done a great job and have
        produced and continue to produce a great open source product,
        but more times than not you guys take a programmers view of
        things instead of a users view. This is what make the
        difference between products that go on to be great and widely
        embraced  and products which are great functionally, but are
        never embraced by the masses (or products which people are
        forced to use, but hate using). Why do you think Apple has
        boat loads of cash on hand in a down economy even though they
        do not own the lion share of either the desktop or server
        market? It is because they focus on the user and make it easy
        for them to get done what they need to get done. The iphone
        revolutionized the smart phone market. Why? They did not have
        any new wiz-bang feratures (they actually had less), but they
        focused on the user and made it easier to use. Everyone else
        has been playing catch up (yes, you can argue that certain
        Andriod devices are better, but they followed iphone).

        Explain everything, teach people, give people more info then
        they need....

        I've seen so many technically good products go down the
        toilet because the programmers could never see things from a
        users perspective. They turned their noses up at them
        instead. And in return? The users went somewhere else and the
        project died.

        Just my ten cents. The rant is over and everyone can beat me
        up now.

        Stiles


        On 04/18/2012 04:31 PM, Tony Graziano wrote:

        I don't get you. Counterpath has a product for the desktop
        that can be centrally provisioned. Their mobile devices
        can't (yet).

        Maybe we can create a stiles.wiki. JK.

        I think the wiki might benefit from a mobile apps section,
        but it requires proper layout for and could use a simple
        table layout for how to configure for most products and OS's.

        The key here is testing functionalities and features, etc.

        On Apr 18, 2012 4:07 PM, "Stiles Watson"
        <[email protected] <mailto:[email protected]>> wrote:

            So can the wiki be updated to reflect the differences in
            Bria for iphone/ipod touch?

              * Use SIP password not PIN
              * No Provisioning server
              * Under "Account advanced", you need to enter Out.
                Proxy and Auth Name

            I do not know what the approval process is, but if I can
            get a login, I'd be happy to do it. Could also enter
            settings for Media5-fone.

            Stiles


            On 04/18/2012 03:50 PM, Stiles Watson wrote:
            Not sure what the deal was, but I sent the profile
            AGIAN, set the password to the SIP password, not PIN
            and it registered.

            Stiles

            On 04/18/2012 03:22 PM, Stiles Watson wrote:
            I am unable to register via Bria for ipod touch. I'm
            connected via wifi on the office network. I get
            Unauthorized (401).

            Here are my settings:

            Account Name: 295
            Enabled: ON

            Username: 295
            Password: (I've tried both PIN and SIP)
            Domain: datatek-net.com <http://datatek-net.com>

            Under "Account Advanced"

            Out. Proxy: sipx.datatek-net.com
            <http://sipx.datatek-net.com>
            Auth Name: 295

            There are no other settings to enter and there is no
            place to enter a Provisioning Server as mentioned on
            the wiki page:

            
http://wiki.sipfoundry.org/display/sipXecs/Counterpath+Bria+Softphone

            As I mentioned in an earlier email. I was able to get
            Media5Fone working on an iphone with the same settings
            above.

            Any thoughts?

            Stiles

            Stiles


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    <mailto:[email protected]>
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    LAN/Telephony/Security and Control Systems Helpdesk:
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    Blog: http://blog.myitdepartment.net


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--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: 434.984.8430
sip: [email protected] <mailto:[email protected]>
Fax: 434.465.6833
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: [email protected] <mailto:[email protected]>

Helpdesk Customers: http://myhelp.myitdepartment.net <http://myhelp.myitdepartment.net>
Blog: http://blog.myitdepartment.net


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