Hi Everyone, this is my first post so please be gentle!
My sipXecs (4.4.0- 2011-04-19) installation is running in a virtualised
environment, with approx 40 users. Everything works pretty much very
well, now that I have overcome some early teething issues, mainly solved
through reading these informative forums.
In my environment I have mainly Polycom Soundpoint 335's running
"spip_ssip_vvx_3_2_6_release_sig_split.zip" for the SIP Application, and
"spip_ssip_BootROM_4_3_1_release_sig.zip" for the Bootrom.
Our site has a number of physical entrances where I am proposing to
install a few Valcom VIP-172L IP Intercom/Doorphones to operate our Yard
In and Out gates through the sipX system.
I have the Valcom's registering on the sytem fine (after a couple of
calls to Valcom's tech support regarding CallerID and DNS) and this is
where the story begins;
(The following are all internal tests/calls on the "LAN", there is no
NAT or remote'ness happening here)
Tests with no Hunt Group;
- I can call from the Valcom (using the Auto Destination function) to a
single Polycom Soundpoint 335 or 320 no problem.
- I can answer the call from the phone and hear speech from the
Intercom, and can even pass the DTMF # to the unit to fire the unlock
mechanism (although it is still sitting on my desk, so not actually in
operation)
- I can call from the Valcom (using the Auto Destination function) to a
single Android SIP client (CSIPSimple) no problem.
- I can answer the call from the softphone and hear speech from the
Intercom, and can even pass the DTMF # to the unit to fire the unlock
mechanism (although it is still sitting on my desk, so not actually in
operation)
Tests with Hunt Groups;
- I can call from the Valcom (using the Auto Destination function) to a
Hunt Group with Polycom Soundpoint 335 or 320 members, however they are
unable to actually answer the call, either with the handset or using the
display "answer" key. I have to terminate the call using the display
"reject" option.
- I can call from the Valcom (using the Auto Destination function) to a
Hunt Group with a single Polycom Soundpoint 335 or 320 member, however
they are unable to actually answer the call, either with the handset or
using the display "answer" key. I have to terminate the call using the
display "reject" option.
- I can call from the Valcom (using the Auto Destination function) to a
Hunt Group with Polycom Soundpoint 335 or 320 members and a CSIPSimple
Android softphone. The Polycom's do as above and are unable to actually
answer the call, either with the handset or using the display "answer"
key. I have to terminate the call using the display "reject" option. The
CSIPSimple client CAN however answer the call!
I have tried all of the above with no sucess with the "Use Voicemail" or
"Allow Call Forwarding" options which do not seem to make a difference.
There are no Call Forwarding options set on the users accounts.
Interestingly as a side note - I have this system interoperating with a
Nortel BCM 400 (i.e I can make calls between the two, but cannot pass
DTMF which is a long story). If I set a user/extension member of the
Hunt Group to also call forward to an extension on the Nortel system,
they can answer the call, whereas the Polycom cannot! Weird!
Would anyone have a clue as to what is going on??
Any help greatly appreciated.
Best regards
Rob.
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