Then the logging at the pri gateway should be inspected. On May 11, 2012 8:29 AM, "Culbert, Chris" <[email protected]> wrote:
> Tony,**** > > Through a T-1 link to our PBX and out through PRI**** > > ** ** > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Tony Graziano > *Sent:* Friday, May 11, 2012 8:17 AM > *To:* Discussion list for users of sipXecs software > *Subject:* Re: [sipx-users] Keypad not being recognized?**** > > ** ** > > The media path...**** > > Between the handset and the telephone company, how are you connecting to > the telephone company on those calls?**** > > Example: if you are using an audiocodes or patton gateway, once the call > disconnected and you have audio flowing then the rtp is it between the > handset and that gateway device.**** > > Can you explain how you are connecting to the telephone call?**** > > On May 10, 2012 3:02 PM, "Culbert, Chris" <[email protected]> wrote:*** > * > > Tony, > yes, phones are registered straight to the server and media path is our > LAN... > > -----Original Message----- > From: [email protected] [mailto: > [email protected]] On Behalf Of Tony Graziano > Sent: Thursday, May 10, 2012 2:14 PM > To: Discussion list for users of sipXecs software > Subject: Re: [sipx-users] Keypad not being recognized? > > On Thu, May 10, 2012 at 2:02 PM, Douglas Hubler <[email protected]> wrote: > > On Thu, May 10, 2012 at 12:18 PM, Culbert, Chris <[email protected]> > wrote: > >> I have been noticing sporadically that when calling into voicemail > >> that when prompted to enter my pin it does not recognize any of the > touch pad keys? > >> It doesn't see any change of state. > >> > >> Any quick fixes? Again very sporadic > > > > Got a SIP gateway in the middle? Post back with the media path, it's > > important to answering this. What's the phone model? > > Also, I find that some ITSP's use very different methods of delivering > service. For example, one connection worked fine, but certain call would > not work properly and it ended up being when a specific provider routed the > call through the ITSP (the itsp stayed out of the media stream and provide > call setup/teardown and record keeping only). So the ITSP in question had > just started using a switch which had issues with Freeswitch DTMF, etc. > > So in relation to the gateway/or gateway provider, you might also have to > pin down "what is different" about that call (that fails) versus the rest. > In this case it ended being the last straw before getting rid of the ITSP > altogether, but there were performance and other issues that led up to that. > > As Douglas mention, if you are using a landbased telco gateway to > interconnect with the PSTN, your settings in there should be verified, but > then also that gatway could provide logging for a call that misfires to > assist in pinpointing the issue too. > > _______________________________________________ > > sipx-users mailing list > > [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > -- > ~~~~~~~~~~~~~~~~~~ > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.465.6833 > ~~~~~~~~~~~~~~~~~~ > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! > ~~~~~~~~~~~~~~~~~~ > > -- > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > > Helpdesk Customers: http://myhelp.myitdepartment.net > Blog: http://blog.myitdepartment.net > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/**** > > ** ** > > LAN/Telephony/Security and Control Systems Helpdesk:**** > > Telephone: 434.984.8426**** > > sip: [email protected]**** > > ** ** > > Helpdesk Customers: http://myhelp.myitdepartment.net**** > > Blog: http://blog.myitdepartment.net**** > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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